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Configuring Error Reporting in Operations Manager 2007

Updated: May 22, 2009

Applies To: Operations Manager 2007 R2, Operations Manager 2007 SP1

When error reporting is enabled for Microsoft System Center Operations Manager 2007 components, if an error occurs in an Operations Manager 2007 component, information about the error is anonymously reported to Microsoft. For more information about the Privacy Statement for the Microsoft Error Reporting Service, see the Microsoft Online Crash Analysis Web site (http://go.microsoft.com/fwlink/?LinkId=64250). This information is used with error reports from other Microsoft customers to help identify and resolve common issues with Operations Manager 2007.

noteNote
This setting enables error reporting only for Operations Manager 2007 components. For information about enabling the Client Monitoring feature of Operations Manager 2007, which includes error reporting for the specified computers, see the Configure Client Monitoring in Operations Manager 2007 section in this guide.

To configure error reporting settings for Operations Manager 2007 components

  1. Log on to the computer with an account that is a member of the Operations Manager Administrators role for the Operations Manager 2007 management group.

  2. In the Operations console, click the Administration button.

  3. In the Administration pane, expand Administration, and then click Settings.

  4. In the Settings pane, expand Type: General, right-click Privacy, and then click Properties.

  5. In the Global Management Server Settings - Privacy dialog box, click the Error Reporting tab, and then do one of the following:

    • Select Automatically send error reports about this product to Microsoft without prompting the user.

    • Select Prompt the user for approval before sending error reports to Microsoft.

      noteNote
      Click Tell me more about error reporting if you want to view the Privacy Statement for the Microsoft Error Reporting Service.

  6. When you have made the selection you want, click OK.

Error Transmission settings allow you to specify which error reports are sent to Microsoft and the additional diagnostic data that is included with the error reports.

To find the Error Transmission tab of the Global Management Server Group Settings - Privacy dialog box

  1. Log on to the computer with an account that is a member of the Operations Manager Administrators role for the Operations Manager 2007 management group.

  2. In the Operations console, click the Administration button.

  3. In the Administration pane, expand Administration, and then click Settings.

  4. In the Settings pane, expand Type: General, right-click Privacy, and then click Properties.

  5. In the Global Management Server Group Settings - Privacy dialog box, click the Error Transmission tab.

    noteNote
    Click Read the privacy statement to view the privacy statement.

To filter errors that are sent to Microsoft

  1. On the Error Transmission tab of the Global Management Server Group Settings - Privacy dialog box, click Filter.

  2. In the Error Forwarding Filters dialog box, select one or more of the options for sources of errors that you do not want forwarded to Microsoft, such as that come from specific computers.

  3. In the Criteria description text box, click specific, and provide the values for the criteria of errors that you do not want forwarded to Microsoft, such as computer.contoso.com.

  4. Click OK twice.

To configure diagnostic data sent to Microsoft with error reports

  1. On the Error Transmission tab of the Global Management Server Group Settings - Privacy dialog box, do one or more of the following:

    1. Select Upload diagnostic data collection request, select the additional diagnostic data that you want to send with error reports from computers reporting errors to the management servers, and then forward them from the management server to Microsoft with the error reports.

    2. Set Maximum number of CAB files to send to Microsoft per error group to help Microsoft diagnose the error. The recommended number is 10.

    3. Select Display links to solutions from Microsoft on error reporting computers. A link to available solutions will display to end users after the error is first encountered and the link to the solution is downloaded to the management server.

    4. Select Display links to surveys from Microsoft on error reporting computers.

    5. Specify the Default solution link when no Microsoft solution is available. This can be an internal Web page for technical support, for example.

  2. Click OK.

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