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Configure Client Monitoring in Operations Manager 2007

Updated: May 22, 2009

Applies To: Operations Manager 2007 R2, Operations Manager 2007 SP1

Use the following procedures to configure a management server for the server component of the Client Monitoring feature of Microsoft System Center Operations Manager 2007.

ImportantImportant
If you plan to configure the management server to forward error reports to Microsoft and receive links to available solutions for those errors or participate in the Customer Experience Improvement Program (CEIP), you must first configure the management server's proxy settings if it uses a proxy server to access the Internet. For more information, see the Configuring Internet Proxy Settings for a Management Server section.

The Operations Manager 2007 Client Monitoring Configuration Wizard is used to configure the server component of Client Monitoring on an Operations Manager 2007 management server. To configure the server component of Client Monitoring on multiple management servers, run the wizard once for each management server. An example of when you might configure multiple management servers for Client Monitoring is if the connection between specific clients and management servers is less expensive.

ImportantImportant
The management server and error reporting clients must be in the same domain or in fully trusted domains.

To open the Client Monitoring Configuration Wizard

  1. Log on to the computer with an account that is a member of the Operations Manager Administrators role for the Operations Manager 2007 management group.

  2. In the Operations console, click the Administration button.

  3. In the Administration pane, expand Administration, expand Device Management, and then click Management Servers.

  4. In the management servers pane, right-click the management server on which you want to enable Client Monitoring, and then click Configure Client Monitoring. This starts the Client Monitoring Configuration Wizard. Use the same procedure to Disable Client Monitoring on the management server. You must also disable Client Monitoring on the clients. For more information, see Configuring Clients for Client Monitoring below.

    noteNote
    The Configure Client Monitoring option will be unavailable if the selected computer is a gateway server.

To configure Client Monitoring using the Client Monitoring Configuration Wizard

  1. On the Introduction page of the Client Monitoring Configuration Wizard, click Next. The Introduction page will be skipped if the wizard has been run before and Do not show this page again was selected.

  2. On the Customer Experience Improvement Program page, do one of the following:

    • Leave the default option of No if you do not want your organization to participate in the program, and then click Next.

    Or follow these steps:

    1. Select Yes, if you want your organization to participate in the program.

    2. Leave Use Secure Socket Layer (SSL) protocol selected if you have installed a certificate on your management server, and leave Use Windows Authentication selected if you want the client computers to authenticate with the management server; otherwise, clear the options.

    3. Type the appropriate Port, or leave the default of 51907, and then click Next.

      ImportantImportant
      For information about installing a certificate on a management server, see the Operations Manager 2007 Security Guide (http://go.microsoft.com/fwlink/?LinkId=64017).

  3. On the Configure Error Collection page, do the following:

    1. Type the local or attached File Share Path, such as C:\ErrorData, for the management server that will be used to collect error reports. The files share will be created at the local path on the management server and shared with the necessary permissions.

      ImportantImportant
      The file share path must be on an NTFS partition and have at least 2 GB of free disk space. It is recommended that the path be no longer than 120 characters. The file share path can be a UNC path or mapped drive letter.

    2. Select Collect application errors from Windows Vista or later computers if you will be managing Windows Vista or later operating systems with Operations Manager 2007. Type the Port number, or leave the default 51906. Leave Use Secure Socket Layer protocol selected if you have installed a certificate on your management server, and leave Use Windows Authentication selected if you want the client computers to authenticate with the management server; otherwise, clear the options.

    3. Type the Organization Name, using no more than 22 characters, and then click Next. The organization name can display on computers experiencing errors and running Windows Server 2008 and earlier operating systems.

  4. On the Configure Error Forwarding page, do one of the following:

    • Leave the Automatically forward all collected errors to Microsoft check box cleared, and then click Next.

    Or follow these steps:

    1. Select Automatically forward all collected errors to Microsoft if the management server is connected to the Internet and you want to forward error reports to Microsoft and receive links to available solutions for those errors.

    2. Select Detailed to help ensure Microsoft can provide a solution to the issue, or leave the default setting of Basic.

    3. Click Next.

  5. On the Create File Share page, do one of the following:

    • Select an Existing User Account from the list, and then click Next.

    • Select Other user account, type the User name and Password, select the Domain from the list, and then click Next.

      ImportantImportant
      The account must have the permissions necessary to create a file share on the path provided in step 3a.

  6. On the Create File Share: Task Status page, after the file share has been successfully created, click Next.

    noteNote
    To modify the Client Monitoring settings on the management server, such as the file share, you must disable and then re-enable Client Monitoring on the management server. You must also then modify the Client Monitoring Group Policy settings on the clients.

  7. On the Deploy Configuration Settings page, type or browse to the location where you would like to save the <ServerName>.ADM file that contains the Client Monitoring Group Policy settings you have just made with the wizard, and then click Finish.

    ImportantImportant
    You must use the <ServerName>.ADM file to configure clients to redirect their Client Monitoring data to the management server. For more information, see Configuring Clients for Client Monitoring below.

Configuring Internet Proxy Settings for a Management Server

Use the following procedure to configure the Internet proxy settings for an Operations Manager 2007 management server. You must configure these settings if features of Operations Manager 2007 are enabled that require the management server to communicate over the Internet. For example, you must configure these settings if the Client Monitoring feature of Operations Manager 2007 is configured to transmit or receive data from Microsoft.

To configure the Internet proxy settings for an Operations Manager 2007 management server

  1. Log on to the computer with an account that is a member of the Operations Manager Administrators role for the Operations Manager 2007 management group.

  2. In the Operations console, click the Administration button.

  3. In the Administration pane, expand Administration, expand Device Management, and then click Management Servers.

  4. In the results pane, right-click the management server for which you want to view the properties, and then click Properties.

  5. In the Management Server Properties dialog box, click the Proxy Settings tab.

  6. On the Proxy Settings tab, select Use a proxy server for communication with Microsoft and then do the following:

    • Select http:// or https:// from the drop-down list, and type the name of the Internet proxy server in the Address text box.

    • Type the Port number, and then click OK.

Configuring Clients for Client Monitoring

This topic provides the procedure to configure clients for the Client Monitoring feature of Operations Manager 2007.

ImportantImportant
You must first configure a management server for the server component of Client Monitoring by running the Client Monitoring Configuration Wizard as described above.

To configure clients for Client Monitoring

  1. Run the Group Policy Object Editor (gpedit.msc) for the domain or local computer.

    noteNote
    For information about Group Policy, see the Group Policy Web page (http://go.microsoft.com/fwlink/?LinkId=152221).

  2. Disable the Turn off Windows Error Reporting policy. This policy can be found in Computer Configuration/Administrative Templates/System/Internet Communication Management/Internet Communication settings.

  3. Add the Agentless Exception Monitoring (AEM) Group Policy administrative template (<ServerName>.ADM) to the domain or local computer policy. The ADM file is created when the Client Monitoring Configuration Wizard is run.

  4. Enable the AEM policies that reflect the configuration of Client Monitoring on the Operations Manager 2007 management server. The AEM policies can be found in Computer Configuration/Administrative Templates/Microsoft Applications/Microsoft Operations Manager.

    noteNote
    Use the same procedure to disable the Group Policy settings, thereby disabling Client Monitoring on the clients.

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