Published: April 25, 2008

This document provides a broad overview of the MOF Operate Phase and its related SMFs, management reviews, and controls. The next step in putting MOF 4.0 into practice is to consider your organization’s needs, and then read and use the relevant SMFs. Their step-by-step guidance will be of value to IT organizations whose goal is reliable, efficient, and compelling IT services.

Operate Phase SMFs

• Operations
• Service Monitoring and Control
• Customer Service
• Problem Management

Feedback

Please direct questions and comments about this guide to mof@microsoft.com.