Export (0) Print
Expand All

Conclusion

Published: April 25, 2008   |   Updated: October 10, 2008

 

The Customer Service SMF addresses how to provide a positive experience for IT service users by meeting their IT needs and addressing complaints and issues that arise during the normal course of using an IT service.

It addresses how to provide that experience by:

  • Recording and determining the nature of a customer request.
  • Resolving requests for information, existing and new features, and changes.
  • Resolving Incident requests.
  • Ensuring good customer service.

Feedback

Please direct questions and comments about this guide to mof@microsoft.com.

 

Was this page helpful?
(1500 characters remaining)
Thank you for your feedback
Show:
© 2014 Microsoft