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Event ID 5089 (Windows SharePoint Services health model)

SharePoint 2007

Applies To: Windows SharePoint Services 3.0

Information Rights Management (IRM) allows content creators to assign rights to documents that they send to others. These documents are referred to as “rights-protected” documents. The data in rights-protected documents is encrypted so that it can be viewed only by authorized users. Furthermore, a rights-protected document stores an issuance license that specifies which rights users have to the content. For example, an author can specify the following rights for a document:

  • Document is read-only.

  • Text in the document cannot be copied.

  • Document cannot be printed.

IRM relies on Windows Rights Management Services (RMS) to create the issuance license, and perform the encryption and decryption of rights-protected documents. When IRM is enabled on a list or library, Windows SharePoint Services 3.0 automatically adds the permissions that are assigned to an item to the issuance license of that item when that item is downloaded. This means that permissions that are set on documents in lists and libraries are enforced by IRM even after a document is downloaded from the site.

For more information about IRM and Windows SharePoint Services 3.0, see Deploying Active Directory Rights Management Services with Microsoft Office SharePoint Server 2007 Step-By-Step Guide (http://go.microsoft.com/fwlink/?LinkId=93136).

Event Details

Product:

Windows SharePoint Services

ID:

5089

Source:

Windows SharePoint Services 3

Version:

12.0

Symbolic Name:

ULSEvtTag_5089

Message:

Information Rights Management (IRM): There was an immediate problem when trying to acquire an issuance license for %1.

An attempt to contact a service through the Internet returned HTTP 404 (requested server not found).

Current file: %2

GUID of current list: %3

Additional Data

Error value: %4

Resolve

Check RMS server status and settings

This problem might be caused by a problem with the availability or health of the RMS server. You can check the health of the RMS server by using the procedures below:

You must be a member of the SharePoint Administrators group to perform the following task.

To check IRM settings in Central Administration

  1. In Central Administration, on the top navigation bar, click Operations.

  2. On the Operations page, in the Security Configuration section, click Information Rights Management.

  3. On the Information Rights Management page, perform one of the following steps:

    • If your organization specifies the RMS server in Active Directory, verify that Use the default RMS server specified in Active Directory is selected.

    • If you are manually specifying the location of the RMS server, verify that Use this RMS server is selected and that the URL specified for the RMS server that you want to use is correct.

To check the health and availability of the RMS server

  • Browse to http:// (or https://)<RMS server>/_wmcs/certification/servercertification.asmx where <RMS Server> is either the FQDN or NetBIOS name of the RMS server.

    If the page is not successfully loaded, the RMS server is not operational and the problem is not specific to the site.

    If the RMS server is down for maintenance or otherwise inoperative, normal operations might resume after the server is back online. In this case, it is not necessary to make any changes in Windows SharePoint Services 3.0.

Verify

To verify that this problem is resolved, users should download and then re-upload a file from a rights-managed document library. If successful, then the problem is resolved.

To activate Information Rights Management on a document library, navigate to that library’s Document Library Settings page. Click Information Rights Management and select Restrict permission to documents in this library on download.

You must be a site administrator to perform this task.

Related Management Information

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