Troubleshooting Office Live Small Business Web sites

Updated: August 21, 2008

Applies To: Windows SBS 2008

“The Windows Live ID or password is incorrect” error message

Cause   You may have entered an incorrect Windows Live ID or password in the Type your Windows Live ID page of the Set Up Your Office Live Small Business Web Sites Wizard.

Solution   Type the correct Windows Live ID or password in the Type your Windows Live ID page of the Set Up Your Office Live Small Business Web Sites Wizard.

“An error occurred while connecting to the Internet” error message

Cause   Your server may not be connected to the Internet.

Solution   Verify that your Internet connection is working, and then try again.

“An error occurred while downloading your subscription details for Office Live Small Business” error message

Cause   You may have entered an incorrect Windows Live ID, or the latest software updates may not be installed on the server.

Solution   Retype the correct Windows Live ID, or ensure that you have the latest software updates installed on the server.

“The Business Applications Web site is not activated” error message

Cause   Your server cannot activate the Business Applications Web site.

Solution   Manually activate the Business Applications Web site by logging on to the Office Live Small Business Web site. After you activate the site, update your Office Live Small Business Web site links on the server by using the Windows SBS Console. For step-by-step instructions, see Update Office Live Small Business Web site links on the server.

The Set Up Your Office Live Small Business Web Sites Wizard says that my domain name is redirected, but it still resolves to the company’s old Web site

Cause   If you redirected your domain name to Office Live to use the Office Live Web address for your Business Web site, and the domain name still resolves to your company’s old Web site even after the status of the Business Web site in the Windows SBS Console says that the service is ready, you may have an invalid CNAME in your DNS configuration with your domain name provider.

Solution   Delete the CNAME record by using the following procedure.

To delete the CNAME record

1. Open the Windows SBS Console.

2. On the navigation bar, click Network, and then click the Connectivity tab.

3. Click Internet domain name, and then click View internet domain name properties.

4. From the provider’s tab, launch the domain provider’s Web site, and then log in to it.

5. Manage your domain name’s host records to remove the CNAME record for “www” or “@” and leave any A records, because these records were created by the Office Live Wizard.