After running the Get Connected Wizard and selecting "Synchronize with this desktop computer," my mobile device is not synching with my Inbox, calendar or contacts.

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Cause:  This problem can occur if any of the following conditions are true:

  • The server is not connected to the Internet.
  • The server is connected to the Internet using a dial-up connection.
  • The user has configured ActiveSync to synchronize the mobile device with the server.

Solution:  Manually configure ActiveSync to synchronize with the desktop computer.

To manually configure ActiveSync to synchronize with the desktop computer

  1. Plug the mobile device into the cradle.

  2. On the desktop computer, click Start, click All Programs, and then click Microsoft ActiveSync.

  3. Click Tools, and then click Options.

  4. On the Sync Options tab, clear the Enable synchronize with a server check box.

  5. When prompted to remove all synchronized data using ActiveSync, click OK.

  6. Select the Inbox, Calendar and Contacts check boxes, and then click OK.

    The device then synchronizes with the desktop computer.

Note

The Routing and Remote Access (RRAS) Wizard configures mobile devices to synchronize with the server by default. Each time you run the RRAS Wizard, you must use the preceding steps to configure mobile devices to synchronize with the desktop computer.