The mobile device cannot be synchronized when connected using a cradle or cable.

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Cause:  The Pass Through option is not configured correctly in ActiveSync.

Solution:  Configure the Pass Through option.

To configure the Pass Through option

  1. On the client computer, click Start, point to All Programs, and then click Microsoft ActiveSync.

  2. On the Tools menu, click Options, and then click the Rules tab.

  3. In the Connection box (under Pass Through), click the down arrow, and then click Internet.

For more information, see Microsoft ActiveSync Help. To open ActiveSync Help, click Start, point to All Programs, click Microsoft ActiveSync, and then click Help.