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Troubleshooting (POP3 Connector Manager)

You can view the service status of the Microsoft Connector for POP3 Mailboxes and specify the level of logging for the service.

Service status

Provides information about the state and the number of messages in the Failed Mail folder.

 

Item Description

Message in Failed Mail folder

The folder where mail is delivered if the connector is unable to deliver an e-mail after three attempts. You can attempt to retry delivery of the messages in the Failed Mail folder. However, you should first verify that the Exchange services are running. To do so, complete the following procedures on how to verify that the Exchange services are running and how to retry delivery of failed mail.

State

Indicates whether the connector is currently downloading mail, waiting for the next scheduled download, or disabled.

To verify that the Exchange services are running

  1. From a client computer, send a test e-mail to yourself or another user. If the user receives the e-mail, the Exchange services are running.
  2. If the user does not receive the e-mail, determine which of the necessary services are not running, and then attempt to restart the services. To do so, complete the following:
    1. Open Services. To open Services, click Start, click Run, and then type Services.msc.
    2. Verify that the following Exchange services are running: Microsoft Exchange Information Store, Microsoft Exchange Routing Engine, Microsoft Exchange System Attendant, and Simple Mail Transfer Protocol (SMTP).
    3. Verify that the Microsoft Connector for POP3 Mailboxes service is running.
      noteNote
      If verifying that the services are running does not resolve the problem, review the Application log in Event Viewer. To open Event Viewer, click Start, click Run, and then type Eventvwr.msc.

To retry delivery of failed messages

  1. Open Windows Explorer. To open Windows Explorer, click Start, point to All Programs, point to Accessories, and then click Windows Explorer.
  2. Browse to the following folder: \Program files\Microsoft Small Business Server\Networking\POP3, and then move files from the Failed Mail folder to the Incoming Mail folder.
    The Microsoft Connector for POP3 Mailboxes reattempts delivery of failed POP3 mail at the next scheduled download. To force the connector to reattempt delivery immediately, on the Scheduling tab, click Retrieve Now.

Service logging

Set the general logging level for the Microsoft Connector for POP3 Mailboxes. The connector sends event log entries to the Application log based on the logging level specified.

 

Level Description

None

No logging.

Minimum

Logs security audit success/failure messages and critical error messages.

Medium

Logs informational messages, security audit success/failure messages, and critical error messages.

Maximum

Logs troubleshooting messages, informational messages, security audit success/failure messages, and critical error messages.

noteNote
Maximum logging should only be used when troubleshooting the connector as this setting adds a significant number of entries to the Event log.
ImportantImportant
Changes to the logging level do not take effect until the Microsoft Connector for POP3 Mailboxes service is restarted. Restarting the service temporarily interrupts the download of mail until the service starts again.
noteNote
To view the Application log, open Event Viewer. To open Event Viewer, click Start, point to All Programs, point to Administrative Tools, and then click Event Viewer.

Undeliverable POP3 e-mail

Specify the Exchange mailbox where POP3 e-mail is sent if any POP3 e-mail downloaded by the connector cannot be delivered. The default setting is to deliver undeliverable POP3 e-mail to the Administrator account.

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