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APPENDIX E Accessibility for People with Disabilities

Microsoft is committed to making its products and services easier for everyone to use. This appendix provides information on features and services that make products in the Microsoft® Windows Server™ 2003 family more accessible for people with disabilities.

noteNote
The information in this appendix applies only to users who license Microsoft products in the United States. If you obtained this product outside the United States, your package contains a subsidiary information card that lists telephone numbers and addresses for Microsoft support services. You can contact your subsidiary to find out whether the type of products and services described in this appendix are available in your area.

Customizing Products in the Windows Server 2003 Family

There are many ways you can customize products in the Windows Server 2003 family to make your computer more accessible.

  • Accessibility features have been built into Windows operating systems since the introduction of Windows 95. These features are useful for individuals who have difficulty typing or using a mouse, have moderately impaired vision, or who are deaf or hard-of-hearing. You can install these features during Setup, or you can add them later from your installation CD.
  • Instructions for using accessibility features are included in Help and Support in products in the Windows Server 2003 family. For more information, see "Accessibility Topics in Help and Support" later in this appendix.
  • Some of the accessibility features built into products in the Windows Server 2003 family can be added to earlier versions of Windows operating systems, and to MS-DOS, through Access Pack files. You can download these files or you can order them on discs from Microsoft. (See details in "Accessibility Notes and Utilities to Download" later in this appendix.)
  • You also can use Control Panel and other built-in features to adjust the appearance and behavior of products in the Windows Server 2003 family to suit varying vision and motor abilities. These include adjusting colors and sizes, sound volume, and the behavior of the mouse and keyboard.
  • In products in the Windows Server 2003 family, the majority of accessibility settings can be set through the Accessibility Wizard or Control Panel. The Accessibility Wizard presents features that are sorted by disability, making it easy to customize the operating system to each individual's needs. The Accessibility Wizard also enables you to save your settings to a file that can be used on another computer.
  • Dvorak keyboard layouts make the most frequently typed characters on a keyboard more accessible if you have difficulty using the standard QWERTY layout. There are three Dvorak layouts: one if you are a two-handed user, one if you type with your left hand only, and one if you type with your right hand only. You do not need to purchase any special equipment to use these features.

The specific features that are available, and whether they are built-in or must be obtained separately, depend on which operating system you are using.

For full documentation on the accessibility features available in the operating system you are using, see Help, or obtain the documents listed in "Microsoft Documentation in Alternative Formats" later in this appendix. Accessibility features are also documented in the Windows Deployment and Resource Kits. You can view the Windows Deployment and Resource Kits at http://go.microsoft.com/fwlink/?LinkId=8022.

Products in the Windows Server 2003 family include a number of accessibility features that can improve display, sound, mouse, and keyboard settings for users who are blind, have motion disabilities, or are deaf or hard-of-hearing. The following sections describe these features and tell how to use them.

Accessibility Wizard

Accessibility features are installed on your computer by default. You can quickly set your accessibility options by using the Accessibility Wizard.

noteNote
If you are using an input device other than a mouse, instead of clicking, use the appropriate action to complete commands or select items.
To set your accessibility options by using the Accessibility Wizard
  1. Click Start, point to All Programs or Programs, point to Accessories, point to Accessibility, and then click Accessibility Wizard.

  2. Follow the instructions that appear on your screen.

Accessibility Options for Keyboard, Screen, and Sounds

The following table describes accessibility options in products in the Windows Server 2003 family. You can configure these features with either the Accessibility Wizard or Control Panel.

 

Accessibility feature Description

FilterKeys

Instructs your keyboard to ignore brief or repeated keystrokes and adjusts the keyboard repeat rate.

High Contrast

Sets colors and fonts designed for easier reading.

MouseKeys

Controls the pointer using the numeric keypad.

SerialKeys

Allows the use of alternative input devices instead of a keyboard and mouse.

ShowSounds

Instructs programs to display captions for the speech and sounds they make.

SoundSentry

Provides visual warnings for system sounds.

StickyKeys

Enables simultaneous keystrokes using only one key.

ToggleKeys

Emits sounds when you press CAPS LOCK, NUM LOCK, and SCROLL LOCK.

You can enable and configure accessibility features using Control Panel.

To enable or configure accessibility options by using Control Panel
  1. Click Start, and then either click Control Panel, or point to Settings and then click Control Panel.

  2. Double-click Accessibility Options.

  3. In the Accessibility Options dialog box, select the check boxes for the features you want to enable, and then click Settings to change their options.

Accessibility Shortcut Keys

You can turn some accessibility features on and off by using keyboard combinations, regardless of whether you have the features enabled. When you use one of the following keyboard combinations, your computer responds with both auditory (beeps) and visual (dialog box) cues that indicate that the accessibility function is on or off.

The following table describes how to switch enabled accessibility features on and off.

 

Action Key combination

Switch FilterKeys on and off

RIGHT SHIFT for eight seconds

Switch High Contrast on and off

LEFT ALT+LEFT SHIFT+PRINT SCREEN

Switch MouseKeys on and off

LEFT ALT+LEFT SHIFT+NUM LOCK

Switch StickyKeys on and off

SHIFT five times

Switch ToggleKeys on and off

NUM LOCK for five seconds

MouseKeys

If you have trouble using a mouse, you can change the MouseKeys settings so that you can use the numeric keypad to move the mouse pointer. The following illustration shows which keys to use.

Other Accessibility Options in Products in the Windows Server 2003 Family

You can also use the following options to customize your computer:

 

Accessibility option Description

Magnifier

Enlarges a portion of your screen display for easier viewing.

Narrator

Reads information on your screen, including dialog box names, menus, and contents. Narrator provides a minimum level of accessibility so that people who are blind or who have low vision can interact with products in the Windows Server 2003 family during configuration or emergency situations.

On-Screen Keyboard

Allows a pointing device such as a mouse or a switch input device to type on a keyboard displayed on your screen. On-Screen Keyboard is compatible with many, but not all, keyboards and keyboard settings.

ImportantImportant
Narrator is available only with U.S. English. Narrator requires the Windows Audio service, which by default has a Startup Type of Disabled on computers running Windows Server 2003, Web Edition; Windows Server 2003, Enterprise Edition; and Windows Server 2003, Datacenter Edition. To use Narrator, make sure the Windows Audio service is started and set the Startup Type to Automatic. For more information about starting services and about the default settings for services, see Help and Support Center.
To use Magnifier, On-screen Keyboard, or Narrator
  1. Click Start, point to All Programs or Programs, point to Accessories, and then point to Accessibility.

  2. Click the accessibility feature you want to use.

You can control the starting and stopping of Magnifier, Narrator, and On-Screen Keyboard by using Utility Manager.

To control the starting and stopping of Magnifier, Narrator, and On-Screen Keyboard
  1. Press the Windows logo key +U.

    noteNote
    You can also start Utility Manager through the Start menu. However, if you start Utility Manager this way, it cannot manage your programs when you lock or unlock your computer.
  2. To turn off Narrator, which starts by default when you start Utility Manager, click OK and then click Exit.

  3. In the list that shows whether Magnifier, Narrator, and On-Screen Keyboard are running, click the accessibility feature that you want to control.

  4. To start or stop the selected accessibility feature, click Start or Stop.

  5. To control the times when the selected accessibility feature is started automatically, click an appropriate check box.

Accessibility Topics in Help and Support

You can view a variety of introductory topics about accessibility by opening Help and Support Center in products in the Windows Server 2003 family. You can get more detailed information about accessibility options from Accessibility Options Help, which you can reach through links in Help and Support Center.

To use the mouse to display accessibility Help
  1. Click Start, and then click Help and Support.

  2. Under Help Contents, click Windows Server 2003 Help.

  3. Click Accessibility for People with Disabilities, and then click topics or links:

    1. To view introductory topics, click topic titles in the table of contents in the navigation pane.
    2. To view detailed topics, from Accessibility for People with Disabilities, in the topic pane, click Accessibility Options Help.
    3. You can also find the link to Accessibility Options Help from two other topics: Accessibility Features and Options and Getting More Accessibility Information.
To use the keyboard to display introductory accessibility Help
  1. Press CTRL+ESC, and then press the H key. In Search, type Accessibility for people with disabilities.

  2. After search is complete, press the TAB key repeatedly until Help Topics is selected, and then press ENTER.

  3. Press the TAB key to highlight Accessibility for people with disabilities: Getting Started, and then press ENTER.

  4. To select links in Accessibility for People with Disabilities, which contains links to topics about keyboard shortcuts, press the following:

    1. To select a link, press CTRL+TAB, then press TAB repeatedly until the link is highlighted, and then press ENTER.
    2. To scroll up and down, press PAGE DOWN, PAGE UP, and the arrow keys as needed.
    3. To leave a topic and return to the table of contents, press TAB repeatedly until the highlight appears in the table of contents.
  5. To close Help and Support Center, press ALT+SPACEBAR, and then press C.

To use the keyboard to display detailed accessibility Help
  1. Press CTRL+ESC, and then press the R key.

    If you need to turn on StickyKeys so that you can press CTRL and ESC in sequence instead of together, press SHIFT five times.

  2. Type one of the following:

    1. For detailed help about choosing and configuring accessibility options, type hh access.chm
    2. For detailed help about Magnifier, type hh magnify.chm
    3. For detailed help about Narrator, type hh reader.chm
    4. For information about using Narrator on computers running Windows Server 2003, Web Edition; Windows Server 2003, Enterprise Edition; and Windows Server 2003, Datacenter Edition, see the important note in "Other Accessibility Options in Products in the Windows Server 2003 Family" earlier in this appendix.
    5. For detailed help about On-Screen Keyboard, type hh osk.chm
  3. Press the DOWN ARROW key as needed to select a topic, and then press ENTER.

  4. To select a link in a topic, or scroll through a topic, press F6 and then press the following:

    1. To select a link, press TAB repeatedly until the link is highlighted, and then press ENTER. (To close a pop-up, press ESC.)
    2. To scroll up and down, press PAGE DOWN, PAGE UP, and the arrow keys as needed.
  5. To leave a topic and return to the table of contents, press F6 again.

  6. To close Help, press ALT+SPACEBAR, and then press C.

Microsoft Services for People Who Are Deaf or Hard-of-Hearing

If you are deaf or hard-of-hearing, complete access to Microsoft product and customer services is available through a text telephone (TTY/TDD) service.

Customer Service

You can contact the Microsoft Sales Information Center on a text telephone by dialing (800) 892 5234 (within the United States and Canada) between 6:30 A.M. and 5:30 P.M. Pacific time, Monday through Friday, excluding holidays.

Technical Assistance

For technical assistance in the United States, you can contact Microsoft Product Support Services on a text telephone at (800) 892-5234 (within the United States and Canada) between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding holidays. In Canada, dial (905) 568 9641 between 8:00 A.M. and 8:00 P.M. eastern time, Monday through Friday, excluding holidays. Microsoft support services are subject to the prices, terms, and conditions in place at the time the service is used.

Microsoft Documentation in Alternative Formats

In addition to the standard forms of documentation, many Microsoft products are available in other formats to make them more accessible.

If you have difficulty reading or handling printed documentation, you can obtain many Microsoft publications from Recording for the Blind & Dyslexic, Inc. RFB&D distributes these documents to registered, eligible members of their distribution service, either on audio cassettes or on floppy disks. The RFB&D collection contains more than 80,000 titles, including Microsoft product documentation and books from Microsoft Press. You can download many of these books from http://go.microsoft.com/fwlink/?LinkID=3895.

For more information, contact Recording for the Blind & Dyslexic at:

Recording for the Blind & Dyslexic, Inc.

20 Roszel Road

Princeton, NJ 08540

Phone: (800) 803-7201 (within the United States and Canada) or (609) 452 0606

World Wide Web: http://www.rfbd.org/

noteNote
Web addresses can change, so you might be unable to connect to the Web sites mentioned here.

Accessibility Notes and Utilities to Download

If you have a modem or another type of network connection, you can view or download accessibility information from http://go.microsoft.com/fwlink/?LinkID=3895. For information about using accessibility options in a specific Microsoft product, go to the products section of this Web site and then find the product you are interested in.

You can also use the Microsoft Internet server at ftp.microsoft.com. Open the /Softlib folder, and then use the readme or index files to learn about the site. In the index, search for words such as "customizing" and "disabilities." Choose a file and locate it in the /Softlib/Mslfiles folder. On your hard disk, create a folder, then run the file you chose from its current location. Follow the instructions to uncompress the file into the folder you created.

Utilities to Enhance Accessibility

A wide variety of hardware and software products are available to make personal computers easier to use for people with disabilities. The following list describes different types of products available for use with Microsoft operating systems, including the Windows Server 2003 family operating systems:

  • Programs that enlarge or alter the color of information on the screen for people with visual impairments.
  • Programs that describe information on the screen in Braille or synthesized speech for people who are blind or have difficulty reading.
  • Hardware and software utilities that modify the behavior of the mouse and keyboard.
  • Programs that enable people to "type" by using a mouse or their voice.
  • Word-prediction or phrase-prediction software that allows users to type more quickly and with fewer keystrokes.
  • Alternative input devices, such as single-switch or puff-and-sip devices, for people who cannot use a mouse or a keyboard

To find out more about the accessibility hardware and software products that are available, see the sections that follow.

Getting More Accessibility Information

In addition to the features and resources already described in this appendix, other products, services, and resources for people with disabilities are available from Microsoft and other organizations.

Microsoft

Microsoft provides a catalog of accessibility aids that you can use with Microsoft operating systems, including the Windows Server 2003 family operating systems. You can obtain this catalog from http://go.microsoft.com/fwlink/?LinkID=3895.

Macintosh Disability Solutions

For information on products and services for the Macintosh operating system for people with disabilities, refer to the documentation provided with your system, or search the manufacturer's Web site at http://search.info.apple.com.

Trace R&D Center

The Trace R&D Center at the University of Wisconsin-Madison maintains a Web site with a variety of resources for people with disabilities and developers of assistive technology. For information, contact:

Trace R&D Center

University of Wisconsin-Madison

5901 Research Park Boulevard

Madison, WI 53719-1252

Phone: (608) 262-6966

TTY/TDD: (608) 263-5408

Fax: (608) 262 8848

World Wide Web: http://trace.wisc.edu/

noteNote
Web addresses can change, so you might be unable to connect to the Web sites mentioned here.
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