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Microsoft-Windows-RemoteAssistance-Exe

The Microsoft-Windows-RemoteAssistance-Exe component enables a user with a computer problem to receive assistance from another person who is remotely located. The helper can be a friend or a support professional. In the corporate environment, the helper is usually an employee receiving help from the corporate IT helpdesk. In the home environment, the helper is often a user receiving help from a friend or a family member who is a power user and is remotely located.

Create a synchronous command with the following Netsh command to enable Remote Assistance with the Windows Firewall: netsh advfirewall firewall set rule group="Remote Assistance" new enable=yes

In This Section

 

CreateEncryptedOnlyTickets

Specifies whether only encrypted tickets are created.

fAllowToGetHelp

Specifies that a user can request help from a friend or a support professional.

fAllowFullControl

Specifies that a friend or a support professional can take control of the computer of the person requesting assistance.

MaxTicketExpiry

Specifies the maximum amount of time that a ticket can live.

MaxTicketExpiryUnits

Specifies the units for the maximum amount of time that a ticket can live.

Applies To

This element is available in the following editions and architectures.

 

Windows Edition Windows for x86-based computers Windows for x64-based computers Windows for Itanium-based computers

Windows Vista® Business

x86

amd64, wow64

Not available

Windows Vista® Home Basic

x86

amd64, wow64

Not available

Windows Vista® Home Premium

x86

amd64, wow64

Not available

Windows Vista® Starter

x86

Not available

Not available

Windows Vista® Ultimate

x86

amd64, wow64

Not available

Windows Server® 2008 Datacenter

x86

amd64, wow64

Not available

Server Core installation option of Windows Server® 2008 Datacenter

Not available

Not available

Not available

Windows Server® 2008 Enterprise

x86

amd64, wow64

wow64

Server Core installation option of Windows Server® 2008 Enterprise

Not available

Not available

Not available

Windows Server® 2008 Standard

x86

amd64, wow64

Not available

Server Core installation option of Windows Server® 2008 Standard

Not available

Not available

Not available

See Also

Concepts

Components

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