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Customer Experience Improvement Program

Applies To: Windows Server 2008 R2

Customer Experience Improvement Program

You can help Microsoft improve the quality, reliability, and performance of its operating systems by participating in the Microsoft Customer Experience Improvement Program.

If you accept, Microsoft Corporation collects statistical information about your system configuration, the performance of some components of Windows, and certain types of events. Windows periodically uploads a small file to Microsoft that contains a summary of the information collected. The file is transmitted by using the Internet.

The uploaded data contains no information that identifies you or your company. There are no surveys to complete, and it all happens automatically—you’re never interrupted. You should experience no loss in performance. If your computer is not connected to the Internet, the data is discarded. Microsoft does not share this information with other companies; it is used only by Microsoft in aggregate form for the purpose of improving our software for our customers.

To participate, follow the procedure in To enable the Customer Experience Improvement Program.

If you do not want to participate, follow the procedure in To disable the Customer Experience Improvement Program.

To enable the Customer Experience Improvement Program

You can enable the Customer Experience Improvement Program by using either Server Manager or Initial Configuration Tasks.

To enable the Customer Experience Improvement Program by using Server Manager

To enable the Customer Experience Improvement Program by using Initial Configuration Tasks

To enable the Customer Experience Improvement Program by using Server Manager

Perform the following steps to participate in the Customer Experience Improvement Program by using Server Manager.

To enable CEIP by using Server Manager
  1. Click Start.

  2. Go to Administrative Tools, and click Server Manager.

  3. On the Server Manager home page, expand the Resources and Support area if it is not already open.

  4. Click Configure CEIP to open the Customer Experience Improvement Program Configuration dialog box.

  5. Select Yes, I want to participate in the CEIP. Click OK.

To enable the Customer Experience Improvement Program by using Initial Configuration Tasks

Perform the following steps to participate in the Customer Experience Improvement Program by using Initial Configuration Tasks.

To enable CEIP by using Initial Configuration Tasks
  1. In the Update This Server section of the Initial Configuration Tasks window, click Enable automatic updating and feedback.

  2. On the Enable Windows Automatic Updating and Feedback dialog box, do one of the following.

    • Click Enable Windows automatic updating and feedback to participate in both the Customer Experience Improvement Program and Windows Error Reporting. Click Close. You have completed the procedure.

    • Click Manually configure settings to participate in only the Customer Experience Improvement Program or to change settings.

  3. If you selected Manually configure settings in the previous step, click Change Setting in the Customer Experience Improvement Program area of the Manually Configure Settings dialog box.

  4. On the Customer Experience Improvement Program Configuration dialog box, select Yes, I want to participate in the CEIP. Click OK.

To disable the Customer Experience Improvement Program

You can disable participation in the Customer Experience Improvement Program by using either Server Manager or Initial Configuration Tasks.

To disable the Customer Experience Improvement Program by using Server Manager

To disable the Customer Experience Improvement Program by using Initial Configuration Tasks

To disable the Customer Experience Improvement Program by using Server Manager

Perform the following steps in Server Manager if you do not want to participate in the Customer Experience Improvement Program.

To disable CEIP by using Server Manager
  1. Click Start, point to Administrative Tools, and then click Server Manager.

  2. On the Server Manager home page, expand the Resources and Support area if it is not already open.

  3. Click Configure CEIP to open the Customer Experience Improvement Program Configuration dialog box.

  4. Select No, I don't want to participate. Click OK.

To disable the Customer Experience Improvement Program by using Initial Configuration Tasks

Perform the following steps in Initial Configuration Tasks if you do not want to participate in the Customer Experience Improvement Program.

To disable CEIP by using Initial Configuration Tasks
  1. In the Update This Server section of the Initial Configuration Tasks window, click Enable automatic updating and feedback.

  2. On the Enable Windows Automatic Updating and Feedback dialog box, click Manually configure settings.

  3. Click Change Setting in the Customer Experience Improvement Program area of the Manually Configure Settings dialog box.

  4. On the Customer Experience Improvement Program Configuration dialog box, select No, I don't want to participate. Click OK.

Customer Experience Improvement Program Profile

If you participate in CEIP, you can add a profile that tells Microsoft more about the type of computing enterprise in which your server is deployed. Adding a profile is optional, but it provides richer data that helps Microsoft provide better solutions for your specific enterprise type.

Perform the following steps if you want to add a profile.

To add a CEIP profile
  1. In the Customer Experience Improvement Program Configuration dialog box, select the Yes, I want to participate Windows Server CEIP option.

  2. Use the drop-down menus to select the values that best represent your enterprise, and then click OK.

    • Number of servers your organization has worldwide. Select the numeric range that most accurately represents your organization's server count.

    • Number of desktop and portable PCs your organization has worldwide. Select the numeric range that most accurately represents your organization's combined desktop and laptop computer count.

    • Industry that best represents your organization. If your organization's industry is not closely represented by the options, select Other Services.

See Also

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