Code 28: The drivers for this device are not installed

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Applies To: Windows Server 2008, Windows Server 2008 R2

Device Manager displays the following message in the Device Properties dialog box, on the General tab, in the Device Status text box:

The drivers for this device are not installed. (Code 28)

Diagnosis

Device drivers for this device have not yet been installed.

Resolution

To install the drivers for this device, do the following.

  1. Open Device Manager. In the details pane, in the list of devices, locate the device for which you want to install driver software, and then double-click your device. The device Properties dialog box opens.

  2. In the device Properties dialog box, click the Driver tab, and then click Update Driver. The Update Driver Software wizard opens. In How do you want to search for driver software, do one of the following.

    • If you want to search your local computer and Windows Update for driver software, click Search automatically for updated driver software.

    • If you know where your drivers are located on the local computer or your network, click Browse my computer for driver software. The Browse for driver software on your computer page opens. Click Browse to find and specify the folder location for the driver software, and then click Next. The Update Driver Software wizard installs your drivers.

Important

If you run the Update Driver Software wizard and the wizard does not find your drivers, it means that the manufacturer or vendor for your device has not added the drivers for your device to Windows Update. In this case, you must refer to your product documentation or visit the web site of your device manufacturer or vendor to download or request the correct drivers for your device.

Additional information

To run a diagnostic and repair tool, Hardware devices are not working or are not detected in Windows, go to the Microsoft Fix it Center.