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The remote session was disconnected because there are no Terminal Server client access licenses available for this computer

Applies To: Windows Server 2003, Windows Server 2003 R2, Windows Server 2003 with SP1, Windows Server 2003 with SP2

Cause

The license server might not have any remaining Per Device CALs to issue.

Solution

  1. Use Terminal Server Licensing to Verify that the license server has a sufficient number of CALs for clients requiring remote connections.

  2. If the license server does not have a sufficient number of permanent CALs, Purchase CALs as needed, and then Install CALs automatically, as needed.

Cause

In the following two cases, either no licenses, or temporary licenses that cannot be upgraded, are issued from the available pool of client access licenses (CALs) on a license server:

  1. If you are running Terminal Server Licensing in a Windows Server 2003 environment and the licensing mode on the terminal server is set to Per User, then no licenses are issued from the available pool of licenses, because Per User licensing is not managed.

  2. If you are running Terminal Server Licensing in a Windows Server 2003 environment and the licensing mode on the terminal server is set to Per Device but the license server is configured to issue only Per User CALs, then only temporary Per Device licenses are issued from the available pool of licenses. These licenses cannot be upgraded. When the temporary licenses are close to expiration, the following message appears on the terminal server: "Your terminal services temporary client license will expire in N days. Please contact your system administrator to get a permanent license." In this case, Event ID 26, Source: Application Pop-up appears in the application event log.

    Similarly, Terminal Server clients that run Windows XP or Windows 2000 might receive the following error message, if the client cannot connect to the terminal server for this reason: "The remote session was disconnected because the local computer client access license could not be upgraded or renewed." In this case, Event ID 1011, Source:TermService appears in the application event log on the terminal server, with the following message: "The terminal services client has been disconnected because its temporary license has expired."

Solution

Do one of the following, based on the requirements of your environment and license agreement:

Cause

The terminal server might not be able to locate the license server.

Solution

To resolve this issue, perform the troubleshooting procedures described in The terminal server cannot locate the license server.

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