Microsoft Online Services uses a Windows feature to store names and passwords on users’ computers. This makes it possible for users to connect to services without being asked for password credentials each time. The save password feature is enabled by default, but if a company disables it, users may be unable to use the Microsoft Online Services Sign In application.

If a user is repeatedly prompted to supply a user name and password, the save password feature may have been disabled. The service administrator should check, and then re-enable the save password feature on the user’s computer. If the problem affects all users in the company, then all computers must have the feature re-enabled.

Warning
This procedure involves changing entries in the Microsoft Windows Registry Editor. Incorrect changes to these entries may result in loss of data and may require a reinstall of the operating system. Microsoft cannot guarantee the safety of this procedure if performed incorrectly.

To re-enable the Save Password feature

1. On the taskbar, click Start, and then click Run.

2. In the Run dialog box, type regedit, and then click OK.

3. In the Registry Editor, go to the following key:

   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\disabledomaincreds

4. On the Edit menu, click Modify.

5. In the Edit DWORD Value dialog box, in the Value data box, type 0. Click OK to confirm your change.

6. Exit the Registry Editor.

7. Restart Windows.

Note
You must be logged on to Windows as an administrator to perform this procedure.

See also