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Troubleshooting Online Presence and Instant Messaging Integration

Archived content. No warranty is made as to technical accuracy. Content may contain URLs that were valid when originally published, but now link to sites or pages that no longer exist.

Online presence information doesn't appear

  • Does your account have an e-mail addressspecified? The presence information appears onlywhen the e-mail address for a person is specified. A user with ablank e-mail address that has only the DOMAIN and usernamespecified will not appear as online.

  • Do you have a Windows SharePoint Services-compatible clientinstalled? You must have a compatible client suchas Microsoft Office 2003 to view presence information.

  • Is the virtual server for the site configured to displayonline presence information? By default, thisfeature is turned on. However, an administrator may have turnedthis feature off.

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