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Troubleshooting Web Browsers and Client Programs

Archived content. No warranty is made as to technical accuracy. Content may contain URLs that were valid when originally published, but now link to sites or pages that no longer exist.

I get a Web component error when I view a Web page

Some older Web components may not work correctly on serversrunning Windows SharePoint Services. Ask your server administratorto update these components by using Web Parts that are supported onservers running Windows SharePoint Services. A Web component errorcan also be caused by using an unsupported version of MicrosoftOffice FrontPage to author components for a server running WindowsSharePoint Services. Web components from older versions ofFrontPage are no longer supported on Windows SharePoint Services.Delete the Web component, and then use Office FrontPage 2003 to addthe Web component to the page.

I get an error message that the required program may not beinstalled properly

You may have set up the required program to be installed onfirst use. Run the program so that it is fully installed on yourhard disk, and then try using the feature again.

My Web site looks wrong and some features are not working

Web sites based on Windows SharePoint Services work best withMicrosoft Internet Explorer 5 or Netscape Navigator 6.2 or later,installed on a computer that is running Microsoft Windows 2000 orlater. If you are using another Web browser or operating system,some pages may not display properly, and some features may notwork.

I received the message "You need to be authenticated to accessthis page"

Verify that you are using a Web browser other than MicrosoftInternet Explorer 5 or later. When using some browsers, such asNetscape Navigator, the server must use Basic Authentication toallow viewing the site. For more information, see "Aboutauthentications methods" in Windows SharePoint Services Help.

I get an error message when I try to import a Microsoft OfficeExcel spreadsheet

  • Was the spreadsheet saved withinteractivity? Windows SharePoint Services cannotimport spreadsheets that were saved with interactivity. Try savingthe spreadsheet again, without interactivity. To save a spreadsheetwithout interactivity, do the following:

  1. In Excel, on the File menu, click Save as Web Page.

  2. Click Republish: Sheet, and then clear the Add interactivitycheck box.

  3. Click Save.

  • Are you trying to import a shared workbook? Windows SharePoint Services cannot import shared workbooks. To turnoff sharing, do the following:

  1. In Excel, on the Tools menu, click Shared Workbook.

  2. On the Editing tab, clear the Allow changes by more than oneuser at the same time check box.

  3. Click OK.

    Note: To import a spreadsheet youmust a member of the Web Designer site group or a site group thathas the Add and Customize Pages right.

I can't open a document library file in my application

  • Are you an anonymous user (not a member of a sitegroup)? Even though the site may allow anonymoususers to view the file in a Web browser, you must be a member of asite group with the View Lists right to open the file in anapplication, and you must be a member of a site group with the EditItems right to edit the file. See your site administrator for moreinformation.

  • Are you a member of a site group? The sitegroup that you belong to must have the View Lists right to open thefile in an application. You must be a member of a site group withthe Edit Items right to edit the file. See your site administratorfor more information.

I can't add or edit an item in a datasheet view

This problem can occur when you are an anonymous user (not amember of a site group). Even though the site may allow anonymoususers to add or edit the page in a standard view, you must be amember of a site group with the Add Items and Edit Items rights toadd or edit a list item in a datasheet view. See your siteadministrator for more information.

I want to edit a document in a document library, but I haveMicrosoft Office 2000 or earlier

Do the following:

  1. Click the hyperlink to open the document or save it to yourhard disk.

  2. Edit the document.

  3. Do one of the following:

  • If you are using Office 2000, on the File menu, click Save as to save the file with its original name to thedocument library. This will overwrite the original file.

  • If you are using an earlier version of Office, save the file toyour hard disk, and, on the page that displays the documentlibrary, click Upload Document to copy the file to thedocument library. Select the Overwrite existing file(s) check box if you want to overwrite the original file.

    Note: To add a file to documentlibrary, you must a member of the Contributor site group or a sitegroup that has the Add Items right.

I can no longer run document library rules

The document library rules feature is available only on serversrunning SharePoint Team Services v1.0 from Microsoft. If your sitehas been upgraded to Windows SharePoint Services, you will beunable to run document library rules.

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