Troubleshooting Outlook Web Access in Microsoft Exchange 2000 Server

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Microsoft Outlook Web Access in Microsoft Exchange 2000 Server provides convenient access to Exchange mailbox data through a Web browser. Administrators can use this article to troubleshoot configuration problems and common network issues that prevent users from successfully logging on and using Outlook Web Access.

This article is intended for Exchange 2000 or Outlook Web Access administrators who are familiar with HTTP and basic Microsoft Windows 2000 concepts. A familiarity with Microsoft Internet Information Services (IIS) will also aid troubleshooting.

Use the five steps presented in this article to troubleshoot the most common Outlook Web Access logon errors. These steps help you to determine:

  • What type of error you may have

  • What the error means

  • Possible causes for the error

Details

Authors: Exchange User Education

Publication Date: June 2002

Number of Pages: 26 pages

Table of Contents

  • Best Practices for Troubleshooting

  • What Are the Symptoms?

  • What Do These Symptoms Mean?

  • Other Troubleshooting Steps

  • Troubleshooting Tools

  • Additional Resources