Validating Your Deployment

  • Article

[This is preliminary documentation and is subject to change. Blank topics are included as placeholders.]

To test your deployment, try using the workflows that you have created.

Log On as an Agent

Sign in to Office Communicator as an agent. If you configured a Response Group Tab, you should see the groups that you are assigned to in the custom tab.

The settings on the group determine whether an agent can to sign in and out of a group. If the Agent Participation Policy is set to Informal (this is the default setting) agents are always considered to be available and cannot sign in and out of a group. If the Agent Participation Policy is set to Formal, agents can sign in and out of a group. An agent is available to take calls only when he or she is signed in to the group. For more information on group settings, see Modifying Group Settings.

To sign in to a group

  • In the Response Group Tab, click the in/out box next to the group you want to sign in to.

Call the Workflow

Call the workflow, and then verify that the request is routed to an agent.

To call the workflow from Office Communicator

  1. Sign in to Office Communicator.

  2. In the Type a name or phone number box, type the display name of the workflow. (This is the display name specified in the LCSCmd command when the Contact object was created. For more information, see Creating a Contact Object.

  3. Click the workflow, and then click the Call Options button.

  4. Click either Communicator Call or Work to call the workflow.

To call the workflow from a PSTN telephone

  • Dial the number assigned to the workflow.

See Also

Concepts

Creating a Workflow