Planning for the Response Group Service

[This is preliminary documentation and is subject to change. Blank topics are included as placeholders.]

Using the Response Group Service you can create workflows that route and queue incoming calls to groups of designated agents. The Response Group Service also enables you to configure additional settings such as a welcome message, music on hold, and also the Interactive Voice Response.

This section provides the information necessary for you to be ready to deploy the Response Group Service.

In This Section

• Step 1. Evaluate Your Organization's Requirements for the Response Group Service
  Provides an overview of the Response Group Service functionality.

• Step 2. Determine the Components Required for the Response Group Service
  Describes the components required to deploy the Response Group Service.

• Step 3. Identify the Technical Requirements for Deploying the Response Group Service
  Describes the prerequisites for deploying the Response Group Service. This includes hardware and software requirements, and any implementation requirements.

• Step 4. Plan Your Deployment of the Response Group Service
  Provides an overview of the Response Group Service deployment process.

Related Sections

• Deploying the Response Group Service
  Describes the steps necessary for you to deploy the Response Group Service.