Important information to have before calling product support
Applies To: Windows Server 2003, Windows Server 2003 R2, Windows Server 2003 with SP1, Windows Server 2003 with SP2
Important information to have before calling product support
When you contact product support, you should be at your computer and have the following information available:
The manufacturer, model, and serial number of your computer.
The version of the operating system that you are using.
The type of hardware, including network hardware (if applicable), that is installed on your computer.
The exact wording of any information messages or error messages that appeared on your screen.
A description of what happened and what you were doing when the problem occurred.
A description of how you tried to solve the problem.