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Event ID 41 — Service Status and Configuration

Updated: November 25, 2009

Applies To: Windows Server 2008

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The Windows Time service updates the time server configuration settings or status. Changes to configuration are implemented when the service is restarted and when the W32tm command is used with the /update switch. These configuration or status changes occur when the Windows Time service:

  • Enters a running status.
  • Sets up the log file to record operational information. The debug logging feature of the Windows Time service can be used to help troubleshoot issues.
  • Registers for network configuration change events. Computers use the network to send time samples back and forth.
  • Creates a named event, which is a shared resource that is used for synchronizing time.
  • Saves configuration settings to the registry.

Event Details

Product: Windows Operating System
ID: 41
Source: Microsoft-Windows-Time-Service
Version: 6.0
Symbolic Name: MSG_NO_INPUT_PROVIDERS_RUNNING
Message: The time service has been configured to use one or more input providers. However, none of the input providers is still running. The time service has no source of accurate time.

Resolve

Configure a relilable time source

The configuration of the time source (also known as the time provider) is not valid, or the time source is no longer accessible. Check the time source configuration and configure a different time source, if necessary.

To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority. Perform all steps on the computer that is logging the event to be resolved.

To configure a reliable time source:

  1. Open a command prompt as an administrator. To open a command prompt as an administrator, click Start. In Start Search, type Command Prompt. At the top of the Start menu, right-click Command Prompt, and then click Run as administrator. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
  2. Force the client to attempt to discover the time source again. At the command prompt, type w32tm /resync /rediscover, and then press ENTER.
  3. To verify that the time source name or address is correct, at the command prompt, type w32tm /query /source, and then press ENTER.

    If the name or address of the time source is not correct, enter a valid name or address for the time source. If the name and address is correct, check for network connectivity issues and verify that the time source is functioning properly.

  4. To configure a new time source, use the w32tm /config command. For complete command syntax, at the command prompt, type w32tm /?, and then press ENTER.

Verify

To verify that the Windows Time service is functioning properly, restart the service, and then check Event Viewer for entries that indicate a successful restart and system time synchronization.

To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority.

To verify that the Windows Time service is functioning properly:

  1. Click Start. In Start Search, type services.msc, and then click OK. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
  2. In the list of services, right-click Windows Time, and then click Restart.

When the service restarts successfully, the Service Control Manager reports that the Windows Time service has entered the running state (Event ID 7036) in the Event Viewer. The W32Time source in Event Viewer also reports that the Windows Time service is successfully receiving and synchronizing its clock (Event IDs 37 and 35, respectively).

For more information about the Windows Time service, see Windows Time Service Technical Reference http://go.microsoft.com/fwlink/?LinkID=25393).

Related Management Information

Service Status and Configuration

Active Directory

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