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How the Microsoft Compatibility Exchange Works

Published: June 11, 2010

Updated: June 11, 2010

Applies To: Windows 7, Windows Vista

The Microsoft® Compatibility Exchange is a Web service that propagates application compatibility issues from various data sources, such as Microsoft Corporation, independent software vendors (ISVs) and the ACT Community, from the server to the client. This process involves allowing the client to connect to Microsoft using the Internet to check for updated compatibility information.

This topic includes:

  • Microsoft Compatibility Exchange high-level process

  • Microsoft Compatibility Exchange data sharing

Microsoft Compatibility Exchange Process

After you click the Send and Receive button in the Application Compatibility Manager, the following process occurs:

  1. You are given an option to review all application data that will be sent to Microsoft. You can also view and save a log file of the content that is about to be sent. If you want to exclude specific applications from being uploaded to the Microsoft Compatibility Exchange, you can change the corresponding Send and Receive status on the related report screen.

    noteNote
    You can exclude applications from transmission to Microsoft; however, if you do not send the application data, you will not receive updated issue data for the application. Additionally, if you are not a member of the ACT Community, your data will not be synchronized with the ACT Community data.

  2. The Microsoft Compatibility Exchange uploads your last synchronization time stamp to verify whether new issues occurred since you last synchronized.

  3. If the Microsoft Compatibility Exchange finds new issues, it uploads your application evidence data. If the Microsoft Compatibility Exchange does not find any new issues, it sends you a notification, stating that no new issues occurred since your last synchronization.

  4. The Microsoft Compatibility Exchange updates your time stamp to reflect your synchronization.

Microsoft Compatibility Exchange Data Sharing

The following sections provide information about which data is shared during the synchronization process and about how data matching occurs so that you receive the most current issue information.

 

Provider Name Subprovider Name

Community

Anonymous

My Issues

My Issues

Microsoft Compatibility Exchange - Data Sent to Microsoft

During synchronization, the Microsoft Compatibility Exchange sends the following information to Microsoft Corporation:

  • Application information and properties. This data includes the application name, the vendor, the version number, the language, and the deployment type.

noteNote
The data-synchronization process does not send your list of URLs visited as part of the information exchange. The process only synchronizes your application and application-related data, as described in this topic.

Microsoft Compatibility Exchange - Data Sent to the ACT Community

The Microsoft Compatibility Exchange sends the following information to the ACT Community for each application that you have decided to share with the community:

  • Application information and properties. This data includes the application name, the vendor, the version number, the language, and the deployment type.

  • Miscellaneous data. This data, which the Microsoft Compatibility Exchange gathers and sends as an XML file, includes the database GUID (which identifies the particular organization that the data is from), the issue data, the issue ID, the platform and destination operating system, the severity, the cause, the symptom, the solution data, the solution type, the issue and solution provider, the issue and solution subprovider, the issue and solution published date, and your risk assessment.

noteNote
The data-synchronization process does not send your list of URLs visited as part of the information exchange. The process only synchronizes your application and application-related data, as described in this topic.

Microsoft Compatibility Exchange Data Matching

After you send your data, the Microsoft Compatibility Exchange matches your application properties against the known issues, listed in the Application Profile database. The Microsoft Compatibility Exchange downloads any issues and corresponding solutions that match your application set and then stores the information in your ACT database.

Microsoft Compatibility Exchange - Data Sent from Authoritative Sources

For each application that matches an application in the Application Profile database, the Microsoft Compatibility Exchange returns the following information, provided by authoritative sources consisting of Microsoft Corporation and independent software vendors (ISVs):

 

Data Description

Risk assessment

The determination of whether the application has compatibility issues

Symptom

Behavior exhibited by the application

Cause

Reason for the failure

Provider and subprovider

Source of the compatibility issue

Issue ID

A unique ID number for the compatibility issue

Severity

Impact this issue has on the application experience

Priority

Degree of impact that this issue has on your organization

Published Date

Date that the source entered the data into the database

Operating system name

Friendly name of the installed operating system

Major version

Major version number of the operating system

Minor version

Minor version number of the operating system

Locale

Language ID of the application to which the compatibility issue applies

Title

Short title of the compatibility issue

Summary

Description of the compatibility issue

Service pack major

Major version number of the operating system service pack

Service pack minor

Minor version number of the operating system service pack

URL HREF

URL of any links provided for the compatibility issue

Provider and subprovider IDs

IDs for the source of the compatibility issue's solution

Solution type

Type of solution provided for the compatibility issue

Locale

Language ID of the application to which the solution applies

Title

Short title of the solution

Details

Description of the solution

URL HREF

URL of any links provided for the compatibility issue solution

Microsoft Compatibility Exchange - Data Sent From the ACT Community

For each application that matches an application in the Application Profile database, the Microsoft Compatibility Exchange returns the following ACT Community information, which you will receive only if you are a member of the community:

 

Data Description

Works

The total number of applications that you have marked as Works, based on 32-bit and 64-bit operating systems.

Works with Minor Issues or has Solutions

The total number of applications that you have marked as Works with Minor Issues or has Solutions, based on 32-bit and 64-bit operating systems.

Does Not Work

The total number of applications that you have marked as Does Not Work, based on 32-bit and 64-bit operating systems.

See Also

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