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Resolving an Issue

Published: June 11, 2010

Updated: June 11, 2010

Applies To: Windows 7, Windows Vista

The final step of your issue analysis is to resolve your existing compatibility issues by using the Analyze screen of the Application Compatibility Manager. Resolving an issue changes the status of the issue from a red x to a green check mark on your report and report detail screens.

noteNote
You are not required to resolve your issues. However, if you do not, your issues will remain active in your ACT database and provide inaccurate reports.

Resolving Issues for Your Applications and Web Sites

As you are resolving specific compatibility issues, you can perform these tasks only in the Add Issue dialog box.

noteNote
For this topic, we are going to use the <Application_Name> dialog box; however, the process is the same for Web site and update impact - application reports.

To resolve an issue

  1. On the <Operating_System> - Application Report screen, double-click the name of the application that includes the issue that you want to resolve.

    The <Application_Name> dialog box appears.

  2. Click the Issues tab.

  3. Double-click the specific issue to resolve.

    The <Application_Name> - <Issue_Title> dialog box appears, showing the Issue Detail tab.

  4. On the Actions menu, click Resolve, and then close the <Application_Name> - <Issue_Title> dialog box.

    The issue appears with a green check mark in the report details screen.

    noteNote
    If you do not have a solution but still need to resolve the issue, Microsoft recommends that you select the Other solution type and add text that describes why you resolved the issue without a solution. For more information about adding solutions, see Adding or Editing a Solution.

See Also

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