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Troubleshoot Web Part Pages

Archived content. No warranty is made as to technical accuracy. Content may contain URLs that were valid when originally published, but now link to sites or pages that no longer exist.

In general, if you are having persistent problems viewing a Web Part Page,display the Web Part Maintenance Page to reset, close, and delete problem Web Parts or remove personal changes that may be causing the problem. To open the Web Part Maintenance Page, open the document library that contains the Web Part Page, rest your mouse pointeron the title, click Edit Properties on the Edit menu, and thenclick Open Web Part Page in maintenance view .

I can't modify the Web Part Page template or Web Part zones after I create aWeb Part Page.

Using the browser, you cannot modify a template or zone after creating a Web Part Page. When you create a Web Part Page, choose the template carefully so you are using the best template for your needs. If you want to modify the template and zones, or create additional templates, use a Windows SharePoint Services-compatible HTML editor, such as Microsoft , that supports this functionality.

My Web Part titles are unexpectedlychanging.

Although Web Part titles are not required to be unique on a Web Part Page, they must have unique names if you want to connect two Web Parts that have the same name.

When you open a Web Part Page or switch between designing and browsing, a numbered suffix is added to each duplicate Web Part title in the following way: <title> , <title> (2) , <title> (3) , and so on. The same numbered suffix is added for Web Parts with no titles for example, <untitled> , <untitled> (2) , <untitled> (3) , and so on. If you add or remove a Web Part, a Web Part title may also change after the Web Part Page is refreshed. For example, <title> (4) may become <title> (5) , or <untitled> (4) may become <untitled> (5) .

These title changes are temporary and do not affect the Title property of the Web Part. In general, it's good practice to add a title to a Web Part and to give it a descriptive name that will likely be unique.

I'm having a problem searching for a Web Part from thetool pane.

Possible reasons include the following:

  • You may have typed text that generates too many results. Type a more specific word or phrase. Use whole words for your search phrase. Wildcards and Boolean logic are not supported. Search is not case sensitive.

  • There was a timeout on the server and the Web Part gallery could not be accessed. Try again later when the server is not as busy.

  • The Search Web Parts feature may be disabled.

For assistance, contact your site administrator.

I'm having problems adding a Web Part to aWeb Part Page.

Possible reasons include the following:

  • A Web Part may be restricted to a specific zone on the Web Part Page by the Web Part developer or Web Part Page author, or you are not allowed to modify the Web Part zone.

  • There are no zones on the Web Part Page.

  • You do not have the appropriate permission to update the Web Part Page or modify zones on the Web Part Page.

  • You receive a missing assembly message. Web Part developers can display a custom message when the Web Part assembly is not found. This can occur when the Web Part assembly file is not available, or when there is a version mismatch between the Web Part on your Web Part Page and the Web Part stored in the Web Part gallery.

  • There is a problem with the Web Part file (.dwp). The file may not have well-formed XML, or the Web Part XML schema may be invalid.

For assistance, contact your site administrator or the Web Part developer.

I'm having problems viewing or modifying a Web Partproperty.

Possible reasons include the following:

  • You have not selected a Web Part. You need to select a Web Part before you can view or modify its properties. Alternatively, on the Web Part Page title bar, click Modify Shared Page/Modify My Page , click Modify Web Parts , and then click the Web Part whose properties you want to view or modify.

  • You do not have the appropriate permission to view or modify properties for the current Web Part Page.

  • The Web Part has been deleted from the site by another user.

  • The developer of the Web Part may have chosen not to display one or more common or custom properties for a specific Web Part.

For assistance, contact the site administrator or the Web Part developer.

There was a Web Part on my Web Part Page, but now it'smissing.

Possible reasons include the following:

  • The Web Part may be hidden. A hidden Web Part has its IsVisible property set to False and is invisible when you browse a Web Part Page. Modify the design of the Web Part Page to reveal the zones and all the Web Parts on the page. (On the Web Part Page title bar, click Modify Shared Page/Modify My Page , and then click Design This Page .) The title of a hidden Web Part is preceded with' (Hidden) '.

    If you want to make the Web Part visible, click the Web Part menu, and then click Modify Web Part . In the tool pane, select the IsVisible property in the Layout section of the Web Part properties, and then click Apply or OK .

  • The Web Part is closed but still resides in the Web Part Page Gallery. If you have closed the Web Part, or set its IsIncluded property to False , the Web Part now resides in the Web Part Page Gallery and is not viewable on the page.

    If you want to make it visible, you can add it back to the page by dragging the Web Part from the Web Part Page Gallery.

  • The Web Part Frame State is cleared and the Frame Style is set to a value of None . If you have permission, modify one or both of the properties.

I'm having problems closing or deleting a Web Part on aWeb Part Page.

If a Web Part is in a zone which does not allow changes, you cannot close or delete the Web Part.

For assistance, contact the site administrator or the Web Part developer.

The Web Part title bar is missing when I print aWeb Part Page.

You may need to change the print settings of your browser. To enable printing of a Web Part title bar in Microsoft Internet Explorer, point to the Tools menu, click Internet Options , click the Advanced tab, and then select Print background colors and images under the Printing section.

I can't open a Web Part gallery.

The site server may not be configured correctly to support Web Part galleries. For assistance, contact your site administrator.

I'm having problems saving my Web Part property changes.

Possible reasons include the following:

  • Web Part property changes are not automatically saved. You must click the OK or Apply buttons at the bottom of the tool pane to explicitly save your property changes.

  • You switched from shared view to personal view or personal view to shared view. Be careful switching views;it'snot a good idea to switch views when making changes. In general, decide which view you want to work in first, then make changes in that view.

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