Help and Support
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Getting Help in Microsoft Project
Getting Help from Microsoft Product Support Services
In addition to traditional Help topics, the Microsoft® Project 2002 Help system includes goal-based topics that guide users through the project management process from the Project Map. Besides providing hundreds of topics and thousands of index entries, the improved Office Assistant does a better job of answering users' questions and even lets you add your own Help content. Microsoft Web sites help you get up-to-date information and technical support whenever you need it.
Getting Help in Microsoft Project
Microsoft Project includes an extensive Help system to help users find the information they need. In addition, the Microsoft.com Web site has several areas that offer additional articles, tools, and information about Microsoft Project.
New Features in Help
The Microsoft Project Help system includes hundreds of Help topics and thousands of index entries. You can either browse or search for Help topics and index entries by using the Microsoft Project Help navigation pane.
The Help navigation pane in Microsoft Project Help contains three tabs: Contents, Index, and Answer Wizard. The Contents tab allows you to browse a categorized list of Help topics. The Index tab allows you to browse an index of keywords and symbols. The Answer Wizard tab allows you to enter queries in natural language, for example, "How do I print my project?"
You can use the options on the Help menu in Microsoft Project to get quick What's This? information about many interface objects, information for users switching to Microsoft Project from other software applications, and links to Help content found either on users' computers or on the Web. In addition, the Office Assistant is available to offer suggestions as you work, or to help you find information in the Help topics.
Running Microsoft Project Help on a Locked-Down System
The first time a user opens a Microsoft Project Help file, the HTML Help control creates an index of links between topics in the Help files. The index file is stored in the same folder and has the same name as the corresponding Help file (except it uses the file name extension .chw).
If the user does not have write permissions to the folders where the Help files are stored (for example, C:\Program Files\Microsoft Office\Office\1033), these index files cannot be created. If the index files are not created, certain types of hyperlinks within the Help topics do not function. For example, the Visual Basic® for Applications Help files contain many cross-links that cannot function without these index files.
To fix this problem, you can grant users write permissions to the folders where the Help files are stored. Alternatively, you can create the Help index files for your users. To create index files for your users, run the PrepHelp utility, which is available from the Microsoft Download Center. You must have write permissions to the folders where the Help files are stored to successfully run the PrepHelp utility.
Help Available on Microsoft Web Sites
The Microsoft.com Web site includes several areas where you can find useful information about Microsoft Project.
Office Update
The Microsoft Office Tools on the Web site provides product updates, downloads (including utilities, add-ins, and templates), and user assistance for Microsoft Project, as well as the latest information about Microsoft Project. Search on "Project" to quickly find product-specific information.
Microsoft in the Enterprise
The Enterprise Software from Microsoft Web site includes articles and information about managing your company's information technology resources. This site addresses the spectrum of Microsoft products for the enterprise customer.
Microsoft TechNet
The Microsoft TechNet Web site is a Web resource for the IT community. Among the IT resources that you find here is the TechNet Reference section.
Microsoft Product Support Services
The Microsoft Help and Support search pane answers your questions about any Microsoft product, including Microsoft Project.
Microsoft Developer Network
The Microsoft Developer Network (MSDN) Web site contains a wealth of information for software developers and programmers, including the Windows Script site.
Microsoft Online Seminars
The Microsoft Online Seminars Web site provides online seminars on various topics directly to your desktop from the Internet.
Microsoft Press
The Microsoft Press Web site keeps you up to date with the latest titles from Microsoft Press and contains information about how to find many technical publications.
Microsoft Certified Partner for Learning Solutions
The Microsoft Certified Partners for Learning Solutions Web site gives you thorough, in-depth instruction related to Microsoft Project deployment, administration, and support. Many courses covering other Microsoft products are available as well.
Microsoft Solutions Framework
The Microsoft Solutions Framework Web site is designed to support enterprise organizations by providing information about best practices for IT strategy and project planning.
Microsoft Certified Solution Providers
The Microsoft Certified Solution Provider (MCSP) Web site helps you find Microsoft-certified IT professionals to assist you in evaluating the capabilities of Microsoft Project.
See Also
You can create your own custom Help content and present it to users through the Microsoft Project Help system. For more information, see the Creating Help Topics resource kit article.
Getting Help from Microsoft Product Support Services
You have several options for getting technical answers from Microsoft Product Support Services.
Online support at Microsoft.com
For quick answers to simple questions, use the Microsoft Help and Support search pane to search the Microsoft Knowledge Base and other technical resources for fast, accurate answers.
Telephone support from Product Support Services
If your question is urgent and complex, you can call Product Support Services to get assistance from a support engineer.
Standard no-charge support
During business hours, you can receive unlimited free support for usability issues for Microsoft Project.
In the United States, you can contact a support engineer by telephone Monday through Friday, excluding holidays.
- In the United States, call (425) 454-2030, 5:00 A.M.-9:00 P.M. Pacific time
Pay-per-incident support
If you need help after hours, or if you have used up your standard no-charge support options, you can purchase support on a per-incident basis. Support fees can be billed to your VISA, MasterCard, or American Express card.
In the United States, you can call a support engineer at the following location with questions about using Microsoft Project.
- In the United States, call (800) 936-5700, 24 hours a day, 7 days a week, excluding holidays; $35 U.S. per incident.
TTY/TDD support
Teletypewriter/telecommunications device for the deaf (TTY/TDD) support is available Monday through Friday, excluding holidays, as follows:
- In the United States, call (425) 635-4948
Then follow the prompts to hear recorded answers to your technical questions, obtain a catalog of available information, or order items by fax.
Business support services
There are a variety of support packages designed for businesses. To learn which package best meets your needs, go to the Microsoft Product Support Services Web site.
You can also call (800) 936-3500 for information.
On-site, multivendor, or proprietary product support
Microsoft Certified Solution Providers (MCSPs) and Authorized Support Centers (ASCs) specialize in providing support packages for hardware, network, and software products from both Microsoft and other vendors.
For more information about MCSPs, call (800) 765-7768 or go to the Microsoft Certified Solution Provider Web site.
For more information about ASCs, contact your Microsoft account representative, or go to the Microsoft Product Support Services Web site.
Support outside the United States and Canada
For information about support available in other countries, contact the Microsoft subsidiary that's nearest to you. For a list of Microsoft subsidiaries worldwide, in Microsoft Project, on the Help menu, click About Microsoft Project. Then, in the About Microsoft Project dialog box, click Tech Support.