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Troubleshoot Server Administration

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I get an error when I try to merge a subweb.

If your subweb contains lists or document libraries, when you try to merge the subweb, you will get an error. If you want to merge the subweb, you must remove the lists and document libraries before you can perform the merge.

To merge a subweb with a list

  1. Export the list to a Microsoft SharePoint Team Services-compatible spreadsheet program, such as Microsoft Excel 2002.

  2. Delete the list in the team Web site.

  3. Merge the subweb.

  4. Import the list into the newly merged subweb.

To merge a subweb with a document library

  1. Copy the documents out of the document library to your hard drive.

  2. Delete the document library.

  3. Merge the subweb.

  4. Create a new document library.

  5. Copy the documents into the new document library.

My usage analysis data is incomplete.

If your usage analysis data does not include all of the information you expect, it could be because your logs are not collecting enough data. This problem can be corrected by changing the logging properties in Internet Services Manager. Usage analysis uses the following logging properties: Date, Time, Client IP Address, User Name, Method, URI Stem, Http Status, Bytes Sent, User Agent, and Referrer. To collect all of the data for usage analysis, you must make sure that all of these logging properties are selected in IIS.

To change logging properties for IIS version 5.0

  1. Click Start, point to Programs, point to Administrative Tools, and then click Internet Services Manager.

  2. Right-click your Web server name, and then select Properties.

  3. In the Master Properties box, select WWW Service, and then click Edit.

  4. On the Web Site tab, in the Active log format box, select W3C Extended Log File Format, and then click Properties.

  5. In the Extended Logging Properties box, on the Extended Properties tab, select the Referrer check box.

    Note  The Method, URI Stem, and Http Status check boxes must also be selected for usage analysis to run properly.

  6. Click OK to close each dialog box.

The Server Administration page says my server type is no longer supported.

Previous versions of the Microsoft FrontPage Server Extensions supported several Web servers on the Microsoft Windows and UNIX platforms. SharePoint Team Services only supports Microsoft Internet Information Services (IIS). For more information, see the SharePoint Team Services Administrator's Guide.

Note  The hyperlink in this topic goes to the Web. You can switch back to Help at any time.

Subscriptions or invitations aren't working.

You must have access to an SMTP Server to send subscription notifications, invitations, and other features that rely on e-mail messaging.

To specify mail settings for a virtual server

  1. On the Server Administration page, under Virtual Servers, next to the virtual server you want to change, click Administration.

  2. Under Administration, click Change configuration settings.

  3. In theMail Settings area, in the SMTP mail server box, type the name of the SMTP mail server to use.

  4. In the From address box, type the e-mail address to send e-mail from.

    This address appears in the From box of any e-mail messages from the server. No e-mail is sent to this address, so you can use an unmonitored e-mail address if you want.

  5. In the Reply-to address box, type the e-mail address that users can reply to.

    If a user replies to an e-mail message from the server, it will be sent to this address. You should use an address that is monitored for the reply-to address.

  6. In the Mail encoding box, select the mail encoding format to use.

  7. In the Character set box, select the character set to use.

  8. Click Submit.

To specify default mail settings for a server

  1. On the Server Administration page, click Set server policies.

  2. In the Mail Settings area, in the SMTP mail server box, type the name of the SMTP mail server to use.

  3. In the From address box, type the address to use as the From address for the SMTP server.

    This address appears in the From box of any e-mail messages from the server. No e-mail is sent to this address, so you can use an unmonitored e-mail address if you want.

  4. In the Reply-to address box, type the address to use when members of your site reply to the server e-mail message.

    If a user replies to an e-mail message from the server, it will be sent to this address. You should use an address that is monitored for the reply-to address.

  5. Click Submit.

I installed SharePoint Team Services, but I can't extend a virtual server.

Check to see if your file system is formatted with FAT instead of NTFS.

If you installed SharePoint Team Services to a disk drive formatted with FAT, your default virtual server might not be extended. On the Microsoft Windows platform, the security features of SharePoint Team Services require the NTFS file system. Windows NT includes a conversion utility (Convert.exe) that you can use to convert an existing file allocation table (FAT) volume to NTFS without losing data.

Make sure the virtual server exists in IIS.

Before you can extend a new virtual server with SharePoint Team Services, you must create the virtual server by using the Internet Services Manager in Microsoft Windows 2000 Server or later.

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