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Document the Reason for an Unexpected Restart or Shutdown of the Local Computer

Applies To: Windows 7, Windows Server 2008 R2

If Shutdown Event Tracker is enabled and your computer is restarted or shut down without a user entering a reason, the first member of the local Users group to log in after the restart is prompted to enter a reason for the event.

Membership in the local Users group, or equivalent, is the minimum required to complete this procedure.

Document the reason for an unexpected restart or shutdown of the local computer
  1. Select a reason from the Why did the computer shut down unexpectedly drop-down list.

  2. If your organization uses a trouble ticketing system, you can enter a Problem ID to help your system administrator track the issue.

  3. If a comment is required for the reason you selected in Step 1, you must enter text in the box before you click OK.

  4. When you have finished entering information, click OK.

Additional considerations

  • As a best practice, use standard reasons when recording information in Shutdown Event Tracker. This makes it easier to review historical trends.

Additional references

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