Online Responder troubleshooting can be divided into two subcategories.
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For troubleshooting scenarios in which there are no event log errors or warnings and the Online Responder snap-in reports no problems, check the Online Responder service log for further diagnostic information. The service log is located at: SystemDrive\Windows\ServiceProfiles\networkservice\ocspsvc.log |
The following events relate to the Online Responder service (ocspsvc.exe) status and are displayed in the computer's Event Viewer.
Event 0xC25A0014 - The Online Responder Service did not start: %1. (Error Message).
Event ID 20
Event Name MSG_E_GENERIC_STARTUP_FAILURE
Event Source OnlineResponder or OCSPSvc
Description The Online Responder service (ocspsvc.exe) did not start. In most cases, the reason will be included in the event message instead of the argument %1.
Diagnostics The following reasons might cause the service to fail initializing:
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Corrupted registry information
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No system resources
Resolve
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If the information in the error description does not provide enough information to resolve the error, first try to restart the Online Responder service from the Services snap-in (services.msc). If the Online Responder service fails to start, check the event log for other errors that may be related to this failure.
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If the registry information is corrupted, you must uninstall and reinstall the Online Responder service by using Server Manager.
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If not enough system resources are available to start the Online Responder Service, try to restart the computer or free system resources.
Event 0xC25A0015 - %1(FileIdentifier): OCSP Responder Services detected an exception at address %2. Flags = %3. The exception is %4(ErrorCode).
Event ID 21
Event Name MSG_E_EXCEPTION
Event Source OnlineResponder or OCSPSvc
Description This event indicates an internal problem with the Online Responder service. Call Microsoft Customer Service and Support to report the issue.
Diagnostics N/A
Resolve N/A
Event 0xC25A0016 - The Online Responder Service did not process a request from %1. The request was very long, which can be caused by a denial-of-service attack. If the request was rejected in error, modify the MaxIncomingMessageSize property for the service. Unless verbose logging is enabled, this error will not be logged again for 20 minutes.
Event ID 22
Event Name MSG_E_POSSIBLE_DENIAL_OF_SERVICE_ATTACK
Event Source OnlineResponder or OCSPSvc
Description N/A
Diagnostics N/A
Resolve It is recommended that the originator of the request is located as this type of event might point to a malicious user or application trying to compromise the Online Responder.
The MaxIncomingMessageSize value can be modified by creating a new registry DWORD value under the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\OCSPSvc\Responder registry hive and setting the value to the maximum number of bytes you would like the Online Responder to be able to process.
Event 0xC25A0017 - The Online Responder Service could not locate a signing certificate for configuration %1(CAConfigurationID).(%2) (Error Message).
Event ID 23
Event Name MSG_E_CACONFIG_MISSING_SIGNINGCERT
Event Source OnlineResponder or OCSPSvc
Description This event occurs when the Online Responder service encounters a problem either locating or loading a specific configuration's signing certificate.
Diagnostics The following reasons might cause this event:
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The OCSP Response Signing certificate is not present in the Personal certificate store for the computer.
For AutoEnroll configurations in which the Online Responder service itself enrolls for its certificate, this means that there may have been a problem with enrolling or installing the signing certificate. Check the event log for additional errors or warnings that may be related to this error. Then, check the status of the OCSP Response Signing certificate.
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If the revocation configuration is set up for automatic enrollment and renewal of the OCSP Response Signing certificate, the signing certificate is located within the Online Responder service account's certificate store. To view it, open MMC and add the Certificates snap-in for "Service account" on the Online Responder computer, selecting the "Online Responder Service" account. The certificate will be in the certificate store under the node labeled with the revocation configuration name. |
If the revocation configuration is set up for manual enrollment and renewal of the OCSP Response Signing certificate, locate the signing certificate within the Online Responder computer's Personal certificate store for the local computer. Open the Certificates snap-in for the computer and locate the signing certificate in the Personal certificate store.
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The OCSP signing certificate private key is not accessible to the Network Service account. To determine if this is the case, see "Enrolling for an OCSP Response Signing Certificate" in the Configuring the OCSP Response Signing certificate template section.
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The OCSP Response Signing certificate is not valid for signature purposes. Note that a valid OCSP Response Signing certificate will have "OCSP Signing (1.3.6.1.5.5.7.3.9)" in the EKU extension.
Resolve
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If an OCSP Response Signing certificate is not present in the Personal certificate store for the local computer, and the revocation is configured for manual OCSP Response Signing certificate enrollment, you should enroll for a certificate manually.
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For configurations in which the Online Responder service itself enrolls for its certificate, manual enrollment will not work and you should check the event log for additional errors or warnings related to a failure to enroll or install the OCSP Response Signing certificate. If no additional information is available, verify the following:
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Verify that the computer on which the Online Responder service is running has connectivity to a CA. Use the Certification Authority snap-in on the CA to verify that the CA is configured to issue certificates based on the OCSP Response Signing template.
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Use the Certificate Templates snap-in to verify that the computer running the Online Responder has Read and Enroll permissions on the OCSP Response Signing template.
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If a valid OCSP Response Signing certificate exists, ensure that the Online Responder service has access to the private key. By default, the Online Responder service runs as Network Service, so the private key must be accessible by this user context. If the OCSP Response Signing certificate private key is not accessible to Network Service, follow the steps in "Enrolling for an OCSP Response Signing certificate" in the Configuring the OCSP Response Signing certificate template section to correct the problem.
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If the OCSP Response Signing certificate is not valid for signature purposes, ensure that you enroll for a certificate that includes the id-kp-OCSPSigning EKU, labeled "OCSP Signing (1.3.6.1.5.5.7.3.9)."
Event 0x825A0019 - The signing certificate for Online Responder configuration %1 will expire soon.
Event ID 25
Event Name MSG_W_CACONFIG_SIGNINGCERT_EXPIRING
Event Source OnlineResponder or OCSPSvc
Description The signing certificate for the specified configuration is about to expire. Specifically, if the Online Responder has been configured so that it can automatically enroll for signing certificates, the certificate has entered the period in which it can be automatically re-enrolled. For manual configurations, this means that the period when renewal reminders are triggered has begun.
Diagnostics Review the expiration date of the specified certificate.
Locate the signing certificate as specified in the guidance for Online Responder event 23 above, and note the Valid to field.
If the revocation configuration is set up for automatic enrollment of the OCSP Response Signing certificate, further action may not be required. Check the expiration date on the certificate to ensure you will have adequate time to verify when automatic re-enrollment has occurred.
Resolve For manual configurations, renew the signing certificate. To do this, right-click the certificate, and click Renew Certificate with New Key to start the Certificate Renewal Wizard.
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The reminder duration is a responder-wide property, expressed as a percentage of the certificate lifetime. The default value is 90 percent, but this value can be modified by adding a DWORD registry key named ReminderDuration under HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\OcspSvc\Responder\%Revocation Configuration Name\ |
Enter a value between 1 and 100 to indicate the desired percentage. You must stop and restart the Online Responder service in order for the new value to take effect.
Event 0xC25A001A - The signing certificate for Online Responder configuration %1 has expired. OCSP requests for this configuration will be rejected.
Event ID 26
Event Name MSG_E_CACONFIG_SIGNINGCERT_EXPIRED
Event Source OnlineResponder or OCSPSvc
Description The signing certificate for the specified configuration has expired.
Diagnostics Review the expiration date of the specified certificate.
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If the revocation configuration is set up for automatic enrollment of the OCSP Response Signing certificate, there may have been a problem with the automatic re-enrollment. Locate the signing certificate within the Online Responder service account's certificate store as specified in the guidance for Online Responder event 23 above. If the certificate has expired, check the event log for additional errors or warnings related to a failure to enroll or to install the OCSP Response Signing certificate automatically. If no other information is available, verify the following:
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Verify that the computer on which the Online Responder service is running has connectivity to a CA.
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Use the Certification Authority snap-in on the CA to verify that the CA is configured to issue certificates based on the OCSP Response Signing template or a duplicate of that template.
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Use the Certificate Templates snap-in to verify that the computer running the Online Responder has Read and Enroll permissions on the OCSP Response Signing template.
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If the revocation configuration is set up for manual enrollment of the OCSP Response Signing certificate, locate the signing certificate within the Online Responder computer's local computer Personal certificate store, as specified in the guidance for Online Responder event 23 above.
Resolve
If the revocation configuration is configured for manual enrollment of the OCSP signing certificate, and a valid, renewed OCSP signing certificate exists on the Online Responder computer, assign the certificate to the revocation configuration identified in the event log by using the following steps:
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In the Online Responder snap-in, click Array Configuration and click the node for the computer on which the warning was logged.
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Right-click the revocation configuration identified in the event log, and click Assign Signing Certificate.
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Select the certificate, and click OK.
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Click Revocation Configuration, right-click the revocation configuration, and click Edit Properties. Click the Signing tab.
If Automatically use renewed signing certificates is not selected, you will have to reassign the signing certificate to the revocation configuration manually each time the signing certificate is renewed. If you select this option, the assignment will happen automatically.
If there is not a valid, renewed OCSP signing certificate in the local computer personal certificates store on the computer that logged the warning, enroll for a new signing certificate by using the following steps:
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Right-click the local computer personal certificates store, point to All Tasks, and click Request New Certificate to start the Certificate Enrollment Wizard.
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Enroll for a certificate based on the OCSP Response Signing template, or a duplicate of that template.
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A valid OCSP signing certificate will have "OCSP Signing (1.3.6.1.5.5.7.3.9)" in the Enhanced Key Usage (EKU) extension. |
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Use the steps 1 through 4 in the previous procedure to assign the new certificate to the revocation configuration.
Event 0x825A001B - The signing certificate for Online Responder configuration %1 was not updated.(%2) (Error Message).
Event ID 27
Event Name MSG_W_CACONFIG_UPDATE_THREAD_FAILED
Event Source OnlineResponder or OCSPSvc
Description This event can occur if the Online Responder service cannot update the signing certificate in case of renewal.
Diagnostics This should happen only in the case of the system running out of resources.
Resolve If not enough system resources are available for the Online Responder to operate normally, first restart the Online Responder service and then restart the computer or free system resources. If the error persists, call Microsoft Customer Service and Support.
Event 0xC25A001D - Settings for Online Responder configuration %1 cannot be loaded. OCSP requests for this configuration will be rejected (%2) (Error Message).
Event ID 29
Event Name MSG_E_CACONFIG_FAILTOLOAD
Event Source OnlineResponder or OCSPSvc
Description This event can occur if a revocation configuration is corrupted and cannot be loaded.
Diagnostics N/A
Resolve Follow these steps to resolve the problem:
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Try to delete the revocation configuration through the Online Responder snap-in.
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Re-create the specified revocation configuration.
If the configuration cannot be loaded through the Online Responder snap-in, follow these steps:
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Navigate to the following registry hive: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\OCSPSvc\Responder
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Locate and delete the corrupted revocation configuration.
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If you are encountering this problem on an Array member, you should delete the corrupted configuration from the Array member and then synchronize the Array to re-create the revocation configuration. If you are encountering this problem on an Array controller, temporarily set another computer as the Array controller, synchronize the Array, and then reset the original computer to be the Array controller. |
Event 0x825A001F - Performance counters for the Online Responder Service cannot be initialized.
Event ID 31
Event Name MSG_W_PERF_COUNTER_INIT_ERROR
Event Source OnlineResponder or OCSPSvc
Description This event indicates an internal problem with the Online Responder service.
Diagnostics The computer hosting the Online Responder may be running low on memory.
Resolve Open a Windows Performance console window (Perfmon.msc) on the Online Responder computer to evaluate system memory usage. If necessary, resolve resource issues by adding physical or virtual memory, or adjusting memory allocation and hard disk use.
Use the Services snap-in to stop and restart the Online Responder service.
If the error persists, call Microsoft Customer Service and Support to report the issue.
Event The Online Responder Service failed to create an enrollment request for the signing certificate template %2 for configuration %1 (%3) (Error Message).
Event ID 33
Event Name MSG_E_CACONFIG_CREATE_ENROLLMENT_REQUEST_FAILED
Event Source OnlineResponder or OCSPSvc
Description The Online Responder service tried to enroll or re-enroll for a signing certificate and encountered an error while generating the certificate request. The error occurred before the request could be submitted to a CA.
Diagnostics Check the event for the names of the certificate template for which the enrollment request was attempted, as well as the error message. Check for other errors either before or after this event in the event log that may provide more information.
Resolve Resolution will depend upon the error message and any other errors or warnings logged.
Event The Online Responder Service encountered an error while submitting the enrollment request for configuration %1 to certification authority %2. The request ID is %3 (%4) (Error Message).
Event ID 34
Event Name MSG_E_CACONFIG_SUBMIT_ENROLLMENT_REQUEST_FAILED
Event Source OnlineResponder or OCSPSvc
Description The Online Responder service tried to enroll or re-enroll for a signing certificate and encountered an error while submitting the certificate request to the CA.
Diagnostics The event description should contain more information about the cause of the error, including the error message and the failed CA request ID, if one was returned.
Verify that the computer on which the Online Responder service is running has connectivity to a CA. Use the Certification Authority snap-in on the CA to verify that the CA is configured to issue certificates based on the OCSP Response Signing template.
Use the Certificate Templates snap-in to verify that the computer running the Online Responder has Read and Enroll permissions on the OCSP Response Signing template.
In addition, the request ID provided as part of the error message can be used on the CA computer to further diagnose the cause of the error.
Resolve After any permissions errors or other errors have been resolved, start a new enrollment by using the Services snap-in to restart the Online Responder service on each Array member, or alternatively by right-clicking Array Configuration in the Online Responder snap-in and clicking Refresh Revocation Data.
If the error persists, check the event log on the CA for any other events related to enrollment failures. Resolve any issues related to processing requests for OCSP Response Signing certificates, and then restart the Online Responder service to reattempt the request.
Event The Online Responder Service failed to install the enrollment response for configuration %1 for the signing certificate template %2. The request ID is %3 (%4) (Error Message).
Event ID 35
Event Name MSG_E_CACONFIG_INSTALL_ENROLLMENT_RESPONSE_FAILED
Event Source OnlineResponder or OCSPSvc
Description The Online Responder service was able to submit an enrollment request for a signing certificate to a CA, but an error occurred while the response to the request was being processed.
Diagnostics Check the event description to verify the name of the revocation configuration, the certificate template for which the enrollment request was attempted, the request ID of the request on the CA, and the error message.
Use the Certification Authority snap-in to check the status and disposition of the certificate request.
If the certificate was issued, ensure that it was signed by the CA certificate associated with the revocation configuration.
Resolve
If the certificate was issued, ensure that it was signed by the CA key associated with the revocation configuration using the following steps:
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In the Certification Authority snap-in, identify the CA certificate that signed the issued certificate for the request identified in the error message.
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In the Online Responder snap-in, click Revocation Configuration, right-click the revocation configuration, and click View CA Certificate.
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If the two certificates do not match, it is possible that the CA certificate has been renewed and that the revocation configuration is configured for the old CA certificate. In order to enable the Online Responder service to request certificates signed by the older (but still valid) CA certificate, open a command line on the CA and enter the following command:
certutil –setreg ca\UseDefinedCACertInRequest 1
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Restart the CA.
Once you have enabled the CA to issue OCSP signing certificates based on the CA certificate identified in the request, submit a new request and refresh revocation configuration data by using the following steps:
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In the Online Responder snap-in, right-click Array Configuration, and click Refresh Revocation Data.
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Ensure that no further errors are reported.
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Click the Online Responder node, and ensure that the revocation configuration is listed as Working.
Event 0xC25A0011 - The Online Responder web proxy failed to Initialize. %1 (Error Message).
Event ID 17
Event Name MSG_E_FAILED_TO_INITIALIZE
Event Source OnlineResponderWebProxy or OCSPISAPIExtension
Description The ISAPI extension failed to initialize because of an internal error.
Diagnostics The following reasons might cause the ISAPI extension to fail to initialize:
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The Online Responder service (ocspsvc.exe) is stopped.
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The DCOM security configuration for the IOCSPAdmin interface is incorrect, causing the ISAPI to fail updating Web proxy information.
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Online Responder–wide configuration properties may be corrupt.
Resolve Follow these steps to resolve the problem.
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Ensure that the ocspsvc.exe service is running.
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Using the Dcomcnfg command-line tool, ensure that the Network Service has Activate permissions for the IOCSPAdmin interface.
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If you suspect the Online Responder–wide configuration properties are corrupt, uninstall and re-install the Online Responder service, or follow the guidance for Online Responder event 29 above to delete and refresh the configuration via the registry or synchronization with other Array members.
Event 0x425A0014 - Online Responder Service detected an invalid configuration for the %1 property. The value was changed from %2(ExistingValue) to %3 (AdjustedValue).
Event ID 20
Event Name MSG_I_ADJUST_PROPERTY_VALUES
Event Source OnlineResponderWebProxy or OCSPISAPIExtension
Description This event indicates that configuration values are not in the permitted range. This can occur if the registry was manually modified.
Diagnostics N/A
Resolve Follow these steps to resolve the problem:
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For Array members, either synchronize with the Array controller or reinstall the Online Responder service.
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For Array controllers, temporarily set another member as the Array controller, synchronize the configuration, and then reset the original member as the Array controller. Otherwise, reinstall the Online Responder service.
Event 0xC25D0010 - For configuration %1, Online Responder revocation provider failed to update the CRL Information: %2. (Error Message).
Event ID 16
Event Name MSG_E_CRL_RETRIEVAL_FAILED
Event Source OnlineResponderRevocationProvider or OCSPRevInfoProvider
Description The Online Responder service could not retrieve a CRL required for the specified revocation configuration.
Diagnostics Follow these steps to diagnose the problem:
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Use the Online Responder snap-in to verify that the URLs configured for base and delta CRL distribution points are valid.
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Open the Online Responder snap-in. In the console tree, select the revocation configuration node. In the details pane, right-click the revocation configuration specified in the event description, and then click Edit Properties. Click the Revocation Provider tab, and then click Provider.
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Note the URLs configured in the Base CRL URLs and Delta CRL URLs lists. Using network tools, verify that these URLs are accessible by the computer running the Online Responder and that they contain CRL files.
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Use the Certification Authority snap-in to verify the URLs to which the CA will publish base and delta CRLs.
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Open the Certification Authority snap-in, right-click the relevant CA, and then click Properties. Click the Extensions tab, and note the URLs entered for the CRL Distribution Point (CDP) extension.
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Note the URLs for which the Publish CRLs to this location or Publish Delta CRLs to this location check boxes are selected. Verify that these map to the same network locations configured as base and delta CRLs in the Online Responder snap-in.
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On the computer to which the base CRL is published, examine the Freshest CRL extension for the base CRL. Verify that this identifies a location where the delta CRL can be found.
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Republish the current CRL, if necessary, by typing the following command at a command prompt:
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Then, verify that Online Responder service can access the CRL. From the Online Responder snap-in, right-click Array Configuration, and click Refresh Revocation Data.
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If the error persists, enable CryptoAPI 2.0 Diagnostics for more information.
To learn how to enable CryptoAPI 2.0 Diagnostics and understand the CryptoAPI diagnostics information, see Enabling CryptoAPI 2.0 Diagnostics.
Resolve Depending on the results from the troubleshooting steps above and enabling CryptoAPI 2.0 Diagnostics, ensure that the CA publishes CRLs correctly and that they are available to the Online Responder service.
Event 0xC25D0011 - For configuration %1, Online Responder revocation provider either has no CRL information or has stale CRL information.
Event ID 17
Event Name MSG_E_INVALID_CRL
Event Source OnlineResponderRevocationProvider or OCSPRevInfoProvider
Description The Online Responder service could not retrieve a CRL required for the specified revocation configuration.
Diagnostics See diagnostics for event 16 above.
To learn how to enable CryptoAPI 2.0 Diagnostics and understand the CryptoAPI diagnostics information, see Enabling CryptoAPI 2.0 Diagnostics.
Resolve Depending on the results from the troubleshooting steps above and enabling CryptoAPI 2.0 Diagnostics, ensure that the CA publishes CRLs correctly and that they are available to the Online Responder service.
Event 0xC25D0012 - For configuration %1, Online Responder revocation provider found a delta CRL referring to a newer Base CRL.
Event ID 18
Event Name MSG_E_MISMATCHED_BASE_DELTA_CRL
Event Source OnlineResponderRevocationProvider or OCSPRevInfoProvider
Description This event indicates that the delta CRL and the base CRLs do not match. The Online Responder service downloaded a delta CRL containing updates to a base CRL that cannot be found. A delta CRL cannot be used without a corresponding base CRL; therefore, the delta CRL is not valid.
Diagnostics The following reasons might cause this event:
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The CA has failed to publish the base CRL but published the delta CRL correctly.
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The Online Responder service could not retrieve the base CRL but could retrieve the delta CRL.
Use the following steps to diagnose the problem:
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Use the Online Responder snap-in to check the URLs for the base and delta CRLs. Follow the steps outlined in event 16 above to make sure the CA and Online Responder URLs are configured correctly for base and delta CRL publishing and retrieval.
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Use the Certificates snap-in for the Online Revocation service account on the Online Responder computer to locate the current delta CRL. Check the BaseCRLNumber specified in the "delta CRL indicator" extension of the delta CRL. This number should reference the version number of a published base CRL.
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If this number does not match the version number of a published base CRL, republish both the base and delta CRLs by typing the following command at a command prompt:
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Retrieve updated CRL data on the Online Responder. Either restart the Online Responder service on each Array member or right-click Array Configuration in the Online Responder snap-in and click Refresh Revocation Data. Then verify that the base and delta CRLs match.
Resolve Depending on the results from the troubleshooting steps above and enabling CryptoAPI 2.0 Diagnostics, ensure that the CA publishes CRLs correctly and that they are available to the Online Responder service.
Array Configuration messages
The following events relate to the status of Array members and are displayed in the Array Configuration view.
Message Offline
Description Offline status of an Array member means that the member could not be contacted to retrieve the Online Responder properties or revocation configuration information.
Diagnose N/A
Resolve Follow these steps to resolve the problem:
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Ensure that the Array member computer is running.
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Ensure that the Online Responder service (ocspsvc.exe) is running on the Array member computer.
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Check network connectivity to the Array member by using the Ping command-line tool.
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Using the Dcomcnfg command-line tool, validate that the current user has the proper permissions to the IOCSPAdmin interface.
Message Responder Properties not present on Array Controller.
Description This error can occur if Online Responder settings were deleted from the Array controller and the current user does not have the necessary permissions to update the registry.
Diagnose N/A
Resolve A user with permissions to manage the Online Responder should open the Online Responder snap-in. This will allow the synchronization engine to re-synchronize the properties and revocation configurations of the Array.
Message Responder Properties are not synchronized.
Description This message is displayed if an Array member was offline while a revocation configuration or Online Responder properties were changed.
Diagnose N/A
Resolve A user with permissions to manage the Online Responder should open the Online Responder snap-in. This will allow the synchronization engine to re-synchronize the properties and revocation configurations of the Array.
Message Online
Description The Array member is functional.
Diagnose N/A
Resolve N/A
Message Status Unknown
Description Unknown Array member status is displayed if the Array controller is offline and the Array member's properties or revocation configuration information cannot be evaluated. Note that it does not necessarily mean that the Array member is not functional.
Diagnose N/A
Resolve Follow these steps to resolve the problem:
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Ensure that the Array controller computer is running.
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Ensure that the Online Responder service (ocspsvc.exe) is running on the Array controller computer.
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Check network connectivity to the Array controller by using the Ping command-line tool.
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Using the Dcomcnfg command-line tool, validate that the current user has the proper permissions to the IOCSPAdmin interface.
Message Array Controller Name on Member is Incorrect.
Description This situation can occur if a new Array controller was assigned to the Array and the security settings to the entire Array were modified while the Array member was offline.
Diagnose Follow this step to diagnose the problem:
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Validate that the current user has permissions to the IOCSPAdmin interface.
Resolve A user with permissions to manage the Online Responder should open the Online Responder snap-in. This will allow the synchronization engine to re-synchronize the properties and revocation configurations of the Array. Right-click Array Configuration, and click Synchronize Members with Array Controller to resynchronize the Online Responder's configuration data to all Array members.
Message Array Member Name(s) on Member is Incorrect.
Description This situation can occur if a new Array member was added to the Array and the security settings to the entire Array were modified while the Array member was offline.
Diagnose Follow this step to diagnose the problem:
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Validate that the current user has permissions to the IOCSPAdmin interface.
Resolve A user with permissions to manage the Online Responder should start the Online Responder snap-in. This will allow the synchronization engine to re-synchronize the properties and revocation configurations of the Array. Use the Synchronize members with array controller action of the Array node to resynchronize the Online Responder's configuration data to all Array members.
Revocation Configuration messages
The following events relate to the status of the revocation configuration and are displayed in the Online Responder snap-in under the Revocation Configuration view.
Message Revocation Configuration is not synchronized with Array Controller.
Description This situation can occur if a revocation configuration was changed on the Array controller while the Array member was offline.
Diagnose N/A
Resolve Synchronize the Array by using the Online Responder snap-in.
Message Revocation Configuration is missing on Array Controller.
Description This situation can occur if the Online Responder snap-in is targeted at an Array member while the Array controller is offline.
Diagnose N/A
Resolve Follow these steps to resolve the problem:
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Ensure that the Array controller computer is running.
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Ensure that the Online Responder service (ocspsvc.exe) is running on the Array controller computer.
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Check network connectivity to the Array controller by using the Ping command-line tool.
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Using the Dcomcnfg command-line tool, validate that the current user has the proper permissions to the IOCSPAdmin interface.
Message Revocation Configuration is missing on array member(s).
Description This situation can occur if the Online Responder snap-in is targeted at the Array controller while the Array member is offline.
Diagnose Follow these steps to diagnose the problem:
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Ensure that the Array member computer is running.
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Ensure that the Online Responder service (ocspsvc.exe) is running on the Array member computer.
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Check network connectivity to the Array member by using the Ping command-line tool.
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Using the Dcomcnfg command-line tool, validate that the current user has the proper permissions to the IOCSPAdmin interface.
Resolve If the Array member is online and available, use the Synchronize members with array controller action of the Array node to resynchronize the Online Responder's configuration data to all Array members.
Message Working
Description "Working" status means that the revocation configuration is functioning as expected.
Diagnose N/A
Resolve N/A
Message Bad signing certificate on Array Controller.
Description This message occurs when the Online Responder service encounters a problem either locating or loading a specific configuration's signing certificate.
Diagnose For diagnostics steps, see event 23 above.
Resolve For resolution steps, see event 23 above.
Message Bad signing certificate on member(s).
Description This message occurs when the Online Responder service encounters a problem either locating or loading a specific configuration's signing certificate.
Diagnose For diagnostics steps, see event 23 above.
Resolve For resolution steps, see event 23 above.
Message Signing certificate status is not yet available for the Array Controller.
Description This message indicates that a signing certificate is not available for the specified revocation configuration.
Diagnose This message can appear after creating or renaming a revocation configuration or after changing signing properties.
Resolve Refresh the information in the Online Responder snap-in by clicking Refresh in the Actions pane.
Message Signing certificate status is not yet available for member(s).
Description This message indicates that a signing certificate is not available for the specified revocation configuration or that a signing certificate is available but has not yet been detected by the revocation configuration.
Diagnose This message can appear after creating or renaming a revocation configuration or after changing signing properties.
Resolve Refresh the start page by clicking Refresh in the Actions pane.
Message Revocation provider is not working on the Array Controller.
Description This message indicates that a revocation provider is incorrectly configured on the Array controller.
Diagnose N/A
Resolve Follow these steps to resolve the problem:
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Open the revocation provider properties for the specified revocation configuration.
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Validate that all parameters are correct and within the permitted value range.
Message OCSP signing templates could not be retrieved. %(ErrorMessage).
Description This message indicates that the Online Responder service was not able to retrieve a list of certificate templates able to issue OCSP Response Signing certificates. Because of this, the Online Responder service is not able to enroll for a signing certificate.
Diagnose Follow these steps to diagnose the problem:
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Verify that the computer on which the Online Responder service is running has connectivity to a CA. Use the Certification Authority snap-in on the CA to verify that the CA is configured to issue certificates based on the OCSP Response Signing template.
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Use the Certificate Templates snap-in to verify that the computer running the Online Responder has Read, Enroll, and Autoenroll permissions on the OCSP Response Signing template.
Resolve Follow these steps to resolve the problem:
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Configure the CA to issue certificates based on the OCSP Response Signing template.
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Use the Certificate Templates snap-in to grant the computer running the Online Responder Read, Enroll, and Autoenroll permissions on the OCSP Response Signing template.