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Code 24: This device is not present, is not working properly, or does not have all its drivers installed

Updated: August 31, 2007

Applies To: Windows Server 2008, Windows Vista

Device Manager displays the following message in the Device Properties dialog box, on the General tab, in the Device Status text box:

This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)

The device does not appear to be present. The problem might be bad hardware, removable hardware that is not removed, or a new driver might be needed. Devices stay in this state if they have been prepared for removal.

Complete the physical removal of the device.

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