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Event ID 45 — Print Job Status

Updated: November 30, 2007

Applies To: Windows Server 2008

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A print job is a file that contains data to be printed.

Event Details

Product: Windows Operating System
ID: 45
Source: Microsoft-Windows-PrintSpooler
Version: 6.0
Symbolic Name: MSG_DOCUMENT_FAILED_GDIDRIVER_ERROR
Message: The document failed to print because of a Graphical Device Interface (GDI) error or a driver error in rendering the print job. Try printing the document again.

Resolve

Print from another computer, and troubleshoot driver versions

To resolve this error, try printing the document again. If printing fails and Windows logs the same error message, try printing from another computer, using the following troubleshooting steps:

  • If printing succeeds on the other computer, check the printer driver and try printing again:
    1. Check the driver used on both computers. To do this, open Control Panel, open the Printers folder, click Properties, click the Advanced tab, and then make a note of the driver listed in the Driver box.
    2. If multiple compatible drivers are listed for the affected printer in the Driver box, select a different version. Otherwise, obtain an updated printer driver from the printer vendor for your specific model of printer, and then install the driver on the client computer.
    3. Try printing the document again.
  • If printing fails on the other computer, install an updated printer driver and then try printing again:
    1. Try printing from the print server.
    2. Obtain an updated printer driver from the printer vendor for the specific model of printer that displays the Designed for Windows logo. Install that printer driver on the print server and client computers.
    3. Try printing the document again.

Verify

To verify that the print server is functioning properly, retry printing and then inspect the printed document to confirm that it printed correctly.

Note: If the print server logs spooler information events, Windows logs Print Spooler Event 10 after each successful printing operation.

Related Management Information

Print Job Status

Printing Infrastructure

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