Fixing CAL Issuance and Upgrade Problems

Applies To: Windows Server 2000, Windows Server 2003, Windows Server 2003 R2, Windows Server 2003 with SP1, Windows Server 2003 with SP2

This section provides a description of client access license (CAL) issuance and upgrade problems that you might experience when Terminal Server Licensing is enabled.

From the following list, choose the problem that best describes your situation, and then step through the suggested fix:

• The terminal server cannot locate the license server.

• The remote session was disconnected because there are no Terminal Server license servers available to provide a license.

• The remote session was disconnected because there are no Terminal Server client access licenses available for this computer.

• The remote session was disconnected because the local computer's client access license could not be upgraded or renewed.

• No licenses are being issued from the available pool of licenses.

• Event ID 26: Your terminal services temporary client license will expire in N days.

• Event ID 1011: The terminal services client has been disconnected because its temporary license has expired.

• Event ID 1026: The terminal server could not locate a license server in the domain.

• Event ID 1028: The terminal server client has been disconnected because its license could not be renewed.