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Windows Installer Troubleshooting

Updated: January 21, 2005

Applies To: Windows Server 2003, Windows Server 2003 R2, Windows Server 2003 with SP1, Windows Server 2003 with SP2

Troubleshooting

What problem are you having?

The installation package does not install correctly.

Cause: The installation packaged has been corrupted.

Solution: Repair the installation package by using the Windows Installer repair option.

See also:  Repair a package using the command line

The installation process stops before completing the installation.

Cause: Windows Installer was not able to read the installation package, or conditions on your computer prevented the package from being installed successfully.

Solution: Windows Installer creates entries in the Windows event log. To view the log, do the following:

  1. Open Event Viewer.

  2. Review the application log for Windows Installer entries.

Notes

  • To open Event Viewer, click Start, point to Settings, and then click Control Panel. Double-click Administrative Tools, and then double-click Event Viewer.

  • You can configure Windows Installer to create a custom installation log file.

See also:  Create an installation log file using the command line

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