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ISP model

Updated: January 21, 2005

Applies To: Windows Server 2003, Windows Server 2003 R2, Windows Server 2003 with SP1, Windows Server 2003 with SP2

ISP model

The following hypothetical situation illustrates how Connection Point Services (CPS) can support an expanding Internet service provider (ISP).

Awesome Computers, an ISP, is growing rapidly and must accommodate increasing numbers of subscribers. Many of the subscribers access Awesome Computers locally, but the ISP also has corporate customers whose employees want increased access capabilities while traveling. At the same time, Awesome Computers wants to replace its expensive, 800-number access charges with a remote-access solution that costs less.

To accommodate its growing business needs, the company plans to expand its existing remote access infrastructure and also offer a "Business Class" set of higher-quality Points of Presence (POPs) for demanding corporate customers. Awesome Computers joins an alliance of ISPs in order to provide coverage outside its service area.

Because many of the new subscribers are inexperienced computer users, Awesome Computers realizes that increasing the number of regional access numbers and providing remote POPs will generate a higher volume of calls to technical support. Faced with an immediate need to automate the process of updating subscribers with access numbers, the company decides to use CPS.

Awesome Computers installed Phone Book Service (PBS) and Phone Book Administrator (PBA) on a computer running an operating system in the Windows Server 2003 family. Personnel authorized by Awesome Computers use the administration tool to create a phone book that contains all of the trunk-line and connect information that the ISP offers for Internet access. When access numbers change, the personnel can quickly make the changes and publish them.

Publishing creates the updated phone book files and copies them to PBS. Awesome Computers keeps all the phone books for each corporate customer on the server running PBS. In addition, Awesome Computers has chosen to deploy a number of PBS servers within the infrastructure, thereby ensuring accessibility for users who connect to the Internet from various geographical regions.

With the file replication capability of the Windows Server 2003 family, the phone book can easily be automatically distributed from a master PBS server to a number of subordinate PBS servers.

Awesome Computers uses the Connection Manager Administration Kit wizard to create a customized Connection Manager profile that includes the company logo and tailored online Help. Awesome Computers then packages the profile and Connection Manager for distribution on compact disc or the World Wide Web.

After Connection Manager and the service profile have been installed on individual computers, CPS automatically downloads the most current list of local access phone numbers every time the subscriber connects to Awesome Computers.

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