Creating a Pilot Training Plan
Updated: March 28, 2003
Applies To: Windows Server 2003, Windows Server 2003 R2, Windows Server 2003 with SP1, Windows Server 2003 with SP2
Well before you begin the pilot, your team needs to decide which features of the new system the participants need to be trained on, the form training will take, and when training will occur.
Training for pilot participants should be limited to the features that they must understand to do their work. Include a plan to provide training for the support and operations teams, which might need to be more detailed than the training presented to pilot participants.
How you train participants depends greatly on your facilities and your budget. Options include hiring an external trainer, holding brown-bag seminars, developing a "train-the-trainer" program, or using media technology to broadcast training. You might also consider using the test lab for training after testing is complete.
After you have determined what the training should cover and how it will be accomplished, estimate how long it will take and decide when to begin. Many organizations find that it works best to provide training just prior to pilot installation. Remember to include training in the pilot plan schedule.