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Introduction to Troubleshooting Terminal Server Licensing

Applies To: Windows Server 2000, Windows Server 2003, Windows Server 2003 R2, Windows Server 2003 with SP1, Windows Server 2003 with SP2

If you are using this guide for the first time, review the following sections of this introduction:

When to Use This Guide

How to Use This Guide

When to Use This Guide

You should use this guide when:

  • You have a problem that you believe is related to Terminal Server Licensing, but you do not know how to resolve it.

  • You have configured Terminal Server Licensing settings, but Terminal Server Licensing does not behave the way you anticipated.

  • A program is not working properly and you believe that Terminal Server Licensing is causing the problem.

This guide assumes a basic understanding of Terminal Server Licensing, how it works, and why your organization uses it to provide, catalog, and enforce license policy among Terminal Server clients. You should also have a thorough understanding of how Terminal Server Licensing is deployed and managed in your organization. This includes an understanding of the mechanism your organization uses to configure and manage Terminal Server Licensing settings.

How to Use This Guide

This guide is divided into five sections. Each section addresses a type of problem, ranging from less complex to more complex.

Verifying Computer Settings for Troubleshooting Terminal Server Licensing

This section provides a list of prerequisites and settings that must be verified before you troubleshoot. Read this section first.

Quick Fixes for Terminal Server Licensing

This section provides quick solutions to the most common Terminal Server Licensing problems. Read this section if you have verified your computer settings, but your problem persists.

Configuring a Computer for Troubleshooting Terminal Server Licensing

This section describes how to configure your computer for troubleshooting. Read this section if you cannot find a solution in the Quick Fixes section.

Troubleshooting Terminal Server Licensing Problems

This section provides step-by-step diagnostic procedures and possible solutions that help you identify and fix Terminal Server Licensing problems.

Additional Resources for Troubleshooting Terminal Server Licensing

See this section for a comprehensive list of resources available to help you troubleshoot Terminal Server Licensing.

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