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Troubleshooting resources for the 2007 Office system

Office 2007

Applies To: Office Resource Kit

In this article:

This article provides a collection of commonly used troubleshooting resources for the 2007 Office system.

Deployment

Area Troubleshooting article URL

Activation

How to troubleshoot problems that you may experience when you try to activate a 2007 Office product

http://go.microsoft.com/fwlink/?LinkId=109880

Group policy

The Group Policy Management snap-in does not identify the Outlk12.adm template file as a valid template file on a domain controller that has Outlook 2007 installed

http://go.microsoft.com/fwlink/?LinkId=109876

Licensing

How to obtain a volume license key for enterprise editions of Office 2007 and Office 2003

http://go.microsoft.com/fwlink/?LinkId=109879

Multilanguage

Some features still appear in English in Microsoft Excel when the MUI is installed

http://go.microsoft.com/fwlink/?LinkId=109872

Multilanguage

The Office 2003 MUI is not removed when you upgrade to the 2007 Office Language Pack

http://go.microsoft.com/fwlink/?LinkId=109873

Multilanguage

Error message when you try to install a specific language version of the 2007 Office suite from a multilanguage version of the Select License DVD: "Error: Cannot find resource ShellUI.MST"

http://go.microsoft.com/fwlink/?LinkId=109874

Multilanguage

An East Asian language or a Complex Script language may be unavailable on the Languages tab in the Setup program of a 2007 Office suite or program

http://go.microsoft.com/fwlink/?LinkId=109875

Setup

How to uninstall the 2007 Office system if you cannot uninstall it by using the "Add or Remove Programs" feature

http://go.microsoft.com/fwlink/?LinkId=109868

Setup

The 2007 Office suite Setup program will not restart after an initial installation is interrupted

http://go.microsoft.com/fwlink/?LinkId=109870

Setup

Error message when you try to install a 2007 Office program: "Microsoft Office <Product_Name> 2007 encountered an error during setup. Error 1714"

http://go.microsoft.com/fwlink/?LinkId=109871

Terminal services

Error message when you try to start a 2007 Office program within a Terminal Server client session: "This copy of Microsoft Office <Program> cannot be used on Terminal Server"

http://go.microsoft.com/fwlink/?LinkId=109877

Terminal services

Setup program crashes when you try to install a 2007 Office suite on a 64-bit version of Windows Server 2003

http://go.microsoft.com/fwlink/?LinkId=109878

Upgrade

Error message when you try to upgrade Office XP Students and Teachers edition to a 2007 Office suite: "The path you have chosen does not point at a qualifying upgradeable product"

http://go.microsoft.com/fwlink/?LinkId=109881

Upgrade

Error message when you try to upgrade 2007 Office programs, Expression Web or Windows SharePoint Services 3.0 to the Service Pack 1 level if the Windows system drive has insufficient free disk space: "The installation of this package failed"

http://go.microsoft.com/fwlink/?LinkId=109882

Upgrade

If you disable the Ose.exe file, Microsoft Office updates do not install when you use Microsoft Windows Server Update Services or the Microsoft Update Web site to deploy software updates and hotfixes to computers in the organization

http://go.microsoft.com/fwlink/?LinkId=109883

Upgrade

Office updates are offered to a user even if that user has installed those updates when you use WSUS to deploy software updates and hotfixes to computers that are in your organization

http://go.microsoft.com/fwlink/?LinkId=109884

Upgrade

Error message when you try to install a 2007 Office update package: "The installation of this package failed"

http://go.microsoft.com/fwlink/?LinkId=109885

Upgrade

How to determine which version of a 2007 Office product is installed

http://go.microsoft.com/fwlink/?LinkId=110459

Upgrade

How to determine the version of an installed 2007 Office language pack

http://go.microsoft.com/fwlink/?LinkId=110460

Migration

Area Troubleshooting article URL

2007 Office system

Getting started with the 2007 Office system

http://go.microsoft.com/fwlink/?LinkId=109886

Office Migration Planning Manager (OMPM)

Troubleshooting Office Migration Planning Manager (OMPM)

http://go.microsoft.com/fwlink/?linkId=109909

Security and privacy

Area Troubleshooting article URL

2007 Office system

The "Trust all installed add-ins and templates" setting in the Office Customization Tool does not change 2007 Office macro security settings

http://go.microsoft.com/fwlink/?LinkId=109887

Office Outlook 2007

Information for administrators about e-mail security settings in Outlook 2007

http://go.microsoft.com/fwlink/?LinkId=109888

Error messages

Area Troubleshooting article URL

2007 Office system

Error codes for 2007 Office system installations

http://go.microsoft.com/fwlink/?LinkId=137099

2007 Office system

Error codes for 2007 Office update packages

http://go.microsoft.com/fwlink/?LinkId=109890

2007 Office system

How to use the Alert ID feature in the 2007 Office programs when you search for a warning or an error message in the Microsoft Knowledge Base

http://go.microsoft.com/fwlink/?LinkId=109891

2007 Office system

"Error 25090" error message when you start an Office program

http://go.microsoft.com/fwlink/?LinkId=109892

Office Word 2007

How to troubleshoot error messages that you receive in Word (Part 3)

http://go.microsoft.com/fwlink/?LinkId=109893

Add-ins

Area Troubleshooting article URL

2007 Office system

A COM add-in does not function in a 2007 Office suite

http://go.microsoft.com/fwlink/?LinkId=109894

Office Word 2007

You receive error messages when you start Word

http://go.microsoft.com/fwlink/?LinkId=109895

Office Word 2007

An add-in for Microsoft Word does not work as expected, or it is not installed in Word 2007

http://go.microsoft.com/fwlink/?LinkId=109896

2007 Office system

How to troubleshoot custom Smart Tags in Office

http://go.microsoft.com/fwlink/?LinkId=109897

By application

Area Troubleshooting article URL

Office Access 2007

You receive a "You are trying to open a read-only database" error message when you open a database that was created in an earlier version of Access in Access 2002, Access 2003 or Access 2007

http://go.microsoft.com/fwlink/?LinkId=109898

Office Outlook 2007

How to troubleshoot Information Rights Management in Outlook

http://go.microsoft.com/fwlink/?LinkId=109899

Office Outlook 2007

Error message when Outlook 2007 tries to connect to a server by using an RPC connection or an HTTPS connection: "There is a problem with the proxy server's security certificate"

http://go.microsoft.com/fwlink/?LinkId=109900

Office Outlook 2007

How to use the RPC Ping utility to troubleshoot connectivity issues with the Exchange over the Internet feature in Outlook 2007 and in Outlook 2003

http://go.microsoft.com/fwlink/?LinkId=109901

Office Outlook 2007

How to troubleshoot performance issues in Outlook 2007

http://go.microsoft.com/fwlink/?LinkId=109903

Office Word 2007

How to troubleshoot problems that occur when you start or use Word 2007, Word 2003, or Word 2002

http://go.microsoft.com/fwlink/?linkId=109908

Office Word 2007

How to troubleshoot damaged documents in Word 2007

http://go.microsoft.com/fwlink/?LinkId=109904

Office Word 2007

How to troubleshoot print failures in Word 2007 and Word 2003

http://go.microsoft.com/fwlink/?LinkId=109905

Office Word 2007

How to troubleshoot printing problems in Word 2007 or in Word 2003

http://go.microsoft.com/fwlink/?LinkId=109906

Office Word 2007

Overview of fonts and how to troubleshoot font problems in Word 2007

http://go.microsoft.com/fwlink/?LinkId=109907

See Also

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