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Troubleshooting Configuration Manager 2007 SP1 Setup

Applies To: System Center Configuration Manager 2007 SP1

The following troubleshooting information can be used to help troubleshoot Configuration Manager 2007 SP1 Setup issues.

If a PXE service point has been installed for the site to be upgraded, the Windows AIK should be manually uninstalled from the SMS Provider computer for the site before beginning service pack installation. If the site server being upgraded has the Windows Deployment Services (WDS) Server service running and if the wimgapi.dll file is in use, an unexpected restart can occur because Windows AIK 1.1 installation requires a system restart to replace this file. Additionally, after the computer restarts, the SMS Executive Configuration Manager Service might fail repeatedly.

Solution

The following procedure can be used to prevent further unexpected restarts during the SP1 upgrade and troubleshoot SMS Executive service failures.

To prevent further unexpected restarts during the SP1 upgrade and troubleshoot SMS Executive service failures

  1. Manually uninstall the failed Windows AIK 1.1 installation from Add or Remove programs, and restart the computer.

  2. Stop the Windows Deployment Services (WDS) Server service. At a command prompt, enter the following command to stop the service: net stop WDSServer.

  3. Determine whether the SMS Executive service is failing by reviewing the contents of the .\<Configuration Manager Installation Directory>\Logs directory for the presence of a CrashDumps folder. If this folder exists, check for subfolders created after the unexpected restart.

  4. If subfolders were created in the CrashDumps directory after the unexepected system restart, navigate to the .\ <Configuration Manager Installation Folder>\inboxes\hman.box directory and delete any files that have a .ct2 file extension.

  5. Run Configuration Manager 2007 SP1 Setup to upgrade the site and allow Windows AIK 1.1 to be installed.

  6. After the site has been successfully upgraded, restart the Windows Deployment Services (WDS) Server service on the SMS Provider computer. At a command prompt, enter the following command to start the service: net start WDSServer.

When upgrading from SMS 2003 SP2 or SP3 using the Select version of Configuration Manager 2007 SP1, the SMS SQL Monitor service (SMS_SQL_MONITOR) is not completely removed. This service is not required for Configuration Manager 2007 sites, and because the service is not successfully removed during the upgrade process, the service will attempt to start and generate site status warning messages when the site server computer starts up.

Solution

The following procedure can be used to remove the SMS_SQL_Monitor service after upgrading from SMS 2003 SP2 or SP3 to the Select version of Configuration Manager 2007 SP1.

To remove the SMS SQL Monitor (SMS_SQL_Monitor) service from the command line

  1. In a new command prompt instance, enter the following command to delete the SMS_SQL_Monitor service: sc delete SMS_SQL_MONITOR. Then press Enter.

  2. After the SMS_SQL_Monitor service is successfully deleted, enter the following commands to delete service-related registry keys:

    • REG DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\COMPONENTS\SMS_SITE_COMPONENT_MANAGER\Component Servers\<site server computer name> \Components\SMS_SQL_MONITOR

    • REG DELETE HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\Tracing\SMS_SQL_MONITOR

  3. Close the command prompt instance, and restart the site server computer.

For additional information, see Configuration Manager 2007 Information and Support.
To contact the documentation team, email SMSdocs@microsoft.com.
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