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Backing Up and Restoring Windows Small Business Server 2003

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Introduction
Backing Up Windows Small Business Server 2003
Restoring Your Server
Backing Up and Restoring Individual Files and Folders
Backing Up and Restoring E-mail
Backing Up and Restoring Windows SharePoint Services Files and List Items

Introduction

Microsoft Windows Small Business Server 2003 provides a reliable way to perform regular server backups to a tape drive, external hard drive, or network share. The Backup Configuration Wizard allows you to easily configure your backup. After a system failure or other disaster, you can restore your server from your latest successful backup. You can use the Backup Configuration Wizard to configure storage for individual files and e-mail messages, so that they can be restored in the event they are permanently deleted, without restoring the entire server. You can also configure backup of your company Web site, so that you can easily restore files and list items to the site.

IMPORTANT: All the step-by-step instructions included in this document were developed by using the Start menu that appears by default when you install your operating system. If you have modified your Start menu, the steps might differ slightly.

Backing Up Windows Small Business Server 2003

Windows Small Business Server 2003 provides a reliable way to perform regular server backups for small companies. To schedule and implement a backup, run the Backup Configuration Wizard from the To Do List or from the Manage Backup taskpad in Server Management.

The Backup Configuration Wizard enables you to specify the following:

  • The location for the backup files, either tape or hard disk. We recommend backing up to tape, but the wizard can back up to local, remote, or removable hard disks.

  • Which local folders should be excluded from the backup.

  • The days and time that the backup occurs. By default, the server is backed up at 11:00 P.M., Monday through Friday. You can modify the schedule to suit your business needs.

  • Whether an on-site user will be reminded to change backup tapes and clean the tape drive.

  • The number of days that deleted e-mail messages are retained.

  • The amount of disk space to reserve for saving snapshots of \Users Shared Folders.

After a backup has been completed:

Backup results are displayed in the Manage Backup taskpad in Server Management. The results show whether the backup succeeded or failed, and you can view the backup log. This information is also available in the server status reports.

Note: Unlike earlier versions, Windows Small Business Server 2003 does not require an emergency repair disk.

You can run the Backup Configuration Wizard again to modify settings. Shortcuts to common settings are available on the Manage Backup taskpad in Server Management.

After you run the Backup Configuration Wizard, you can run a manual, unscheduled backup of your server if necessary. Use the following procedure to perform a manual backup of your server.

  • To manually back up Windows Small Business Server
    To complete this procedure, you must be logged on as a member of the Domain Admins security group.

    1. Click Start, and then click Server Management.

    2. In the console tree, click Backup.

    3. If you have already configured backup settings and want to back up the computer running Windows Small Business Server immediately, click Backup Now.

    4. Follow the on-screen instructions to complete the wizard.

Note: If you run backup software made by a company other than Microsoft, refer to the documentation included with that software to configure server backup. This document only applies to Windows Small Business Server 2003 Backup.

Restoring Your Server

After a system failure or other disaster, you can restore your server from your latest successful backup. In the event of a software failure, you can restore to the same computer or you can restore to new hardware. You can also restore individual files and e-mail messages if they were permanently deleted.

WARNING: If you are restoring to a different computer than that which was originally running Windows Small Business Server 2003, make sure that the following items are the same on the original and the new computer:

  • SCSI controller. You can restore to a computer that has an IDE controller if the original computer had SCSI.

  • Motherboard chip set.

  • Number of processors.

  • Hard disk size. The new computer's hard disk should contain matching volumes the same size or larger than those on the original computer.

  • Drive letter of the boot partition.

We recommend restoring to the same brand and model of the original computer.

IMPORTANT: If you upgraded your server from Small Business Server 2000, you need to create a floppy disk to use when you boot from the CD before you begin the restore. To create the disk, copy Winnt.sif and Winnt.bat from the \SBSSUPPORT\UpgradeRestore folder on Windows Small Business Server 2003 Disc 3 to a floppy disk. In Winnt.sif, be sure that TargetPath under [Unattended] is set to the same installation directory used before the restore. The default in Small Business Server 2000 is TargetPath=Winnt. In Winnt.bat, be sure that the drive letter is the same as the drive letter of your CD drive. The default is D:\.

IMPORTANT: Before restoring your server, disconnect any external disk drives, such as USB or IEEE 1394 drives, from the server.

In the event of a system failure, use the following procedures to restore your server from the latest successful backup. You must perform the following tasks in order:

  • Install the operating system.

  • Restore the server from backup media.

  • Verify the success of the restore and rejoin client computers to the network.

  • To install the operating system

    IMPORTANT: It is recommended that you do not use this procedure to migrate the operating system to new hardware, because having both the original hardware and the new hardware on the network can cause name-resolution conflicts, network-service conflicts, and other problems.

  1. If you did not upgrade from Small Business Server 2000, turn on the computer and insert the Windows Small Business Server 2003 Disc or the DVD (if available) into the drive. When a message appears prompting you to boot from the CD, press any key.
    -Or-
    If you upgraded from Small Business Server 2000, ensure that the computer BIOS is set to boot from CD (for information about how to do this, see the documentation from your computer manufacturer). Insert the floppy disk into the floppy disk drive and the Windows Small Business Server 2003 Disc 1 into the CD drive, and then turn on the computer. When a message appears prompting you to boot from the CD, press any key.

  2. When the Welcome to Setup page appears, press ENTER.

  3. On the Windows Licensing page, read the agreement, and then press F8.

  4. Select the partition where you want to restore your operating system. If you have not yet partitioned your disk drive, you must do so at this time. Follow the instructions in the wizard.

    Note: Select the partition where you want to restore your operating system. If you have not yet partitioned your disk drive, you must do so at this time. Follow the instructions in the wizard.

    The partition to which you restore your operating system must have the same drive letter as it did prior to the restore.

  5. Select NTFS as the file system for the partition.

  6. Setup copies temporary files to a Windows installation folder on your computer. This takes a few minutes. After copying is complete, Setup restarts your computer, and the Installing Windows portion of the operating system installation begins.

  7. On the Regional and Language Options page, customize your regional and language options if necessary.

  8. On the Personalize Your Software page, enter the information you want for each field.

  9. On the Your Product Key page, enter your product key.

  10. On the Computer Name and Administrator Password page, enter the same administrator password that you used previously.

    Note: It is strongly recommended that you enter a standard computer name and an administrator password (do not leave these fields blank). A standard computer name is a unique name of up to 15 characters: A-Z, a-z, 0-9, and the hyphen (-).

  11. On the Date and Time Settings page, verify the information.
    The Finalizing Windows portion of the operating system installation begins. After the operating system is installed, your computer restarts.

  • To restore the server from backup media

    1. As soon as the computer restarts, press F8 to open the Windows Advanced Options Menu.

      Note: If a logon screen appears before the Windows Advanced Options Menu appears, log on using the administrator account, cancel any setup screens that appear, and restart the computer. Hold down F8 while the computer restarts to ensure that you get the Windows Advanced Options Menu.

    2. Select Directory Services Restore Mode (Windows Domain Controllers Only).

    3. Log on by using the administrator password. In the Safe Mode dialog box, click OK.

      IMPORTANT: If you have external disk drives, click Start, click Administrative Tools, click Disk Management, and then connect your drives. Using Disk Management, configure your drives exactly as they were previous to the restore. After your drives are configured, restart your computer. As soon as the computer restarts, press F8 again to open the Windows Advanced Options Menu, and then select Directory Services Restore Mode (Windows Domain Controllers Only).

    4. Make sure that the backup media is accessible to the system.

    5. Click Start, click Run, and then type ntbackup to open the Backup Utility.
      If you backed up to tape and the Backup Utility does not recognize the tape, the Recognizable Media Found dialog box appears. In the Action dialog box, select Allow Backup Utility to use the media.

    6. When the wizard starts, on the Welcome page, click Advanced Mode.

    7. On the Backup Utility menu, click Tools, click Options, and then click the Restore tab.

    8. Select Always replace the file on my computer, and then click OK.

    9. On the Restore and Manage Media tab, double-click the tape or file corresponding to your last full backup.
      If you are restoring from tape, click the tape name to expand and select the date corresponding to the last successful backup.
      If you are restoring from disk or from a network share, right-click File in the navigation pane, click Catalog File, type the path or browse to your backup file, double-click the file, and then click OK.

      Note: If you are restoring from a network share, make sure that the IP address of the server you are restoring to and the computer where the network share is located are in the same address range. For example, set the server's IP address to 192.168.1.1 and the IP address of the computer where the network share is located to 192.168.1.100. When the restore is complete, change the client computer's TCP/IP settings to obtain an IP address automatically. You need to authenticate to the computer where the network share is located using the Local Administrator account on the computer where the network share is located.

    10. To restore your hard disks and system state, select the check boxes for the drives you want to restore and the system state. Do not check Microsoft Information Store.

      CAUTION: Do not select any drives that were not corrupted or formatted for restoring. Only select the drives that you want to restore, because if you restore a working drive, you lose any new data created on the drive after the backup took place.

      Note: Exchange Server and all its data are restored from the drive or drives on which they are installed.
      If you double-click the drives, an estimated completion time for the restore is displayed during the restore.

    11. Under Restore files to, make sure that Original location is selected.

    12. On the Restore and Manage Media tab, click Start Restore.

    13. In the Warning dialog box, click OK.

    14. In the Confirm Restore dialog box, click Advanced. On the Advanced Restore Options page, ensure that the following four check boxes are selected:

      • Restore security settings.

      • Restore junction points, and restore file and folder data under junction points to the original location.

      • When restoring replicated data sets, mark the restored data as the primary data for all replicas.

      • Preserve existing volume mount points.

    15. Click OK, and then click OK again.
      The server restore begins. This might take several hours depending on the amount of data.

    16. When the restore is complete, click Report to verify that the system state and all files were recovered.
      There might be a few files for which the Backup Utility was unable to set the short file name. The files in the following list will not affect the functionality of the system if the short file names are not set:

      • Documents and Settings\Administrator\Recent\*

      • Documents and Settings\All Users\Application Data\Microsoft\Crypto\*

      • WINDOWS\PCHEALTH\HELPCTR\DataColl\*

      • WINDOWS\system32\inetsrv\History\*

        IMPORTANT: If files not in the preceding list have short file names that cannot be set, your system may not function correctly. To avoid this problem, ensure that the drives you restored were formatted correctly before restoring.

    17. Remove the operating system CD from the CD drive.

    18. Close the Backup Utility, reboot your server, and then log on.

      IMPORTANT: If you are restoring to different hardware, some services might fail due to hardware differences. Windows needs to detect all of the devices on the system, which can take several hours. Log on to the server to begin this process. After all device drivers have been installed, restart the server.
      If you are restoring to the same hardware, verify that no services set to start automatically failed to start after the server restarted. If any services did not start, you need to manually restart them. After the server has restarted, some devices might need to be detected again by Windows. If the following message appears, click Yes. Make sure that no services failed after the reboot.
      Windows has finished installing new devices. The software that supports your device requires that you restart your computer. You must restart your computer before the new settings will take effect. Do you want to restart your computer now?

      Note: After you restart your computer, there may be a Continue Setup icon on your desktop. Delete this icon if it is present.

    19. After your computer restarts, if you are restoring to hardware that has different network adapters, you must verify the IP address of each card in the system and change it, if necessary, by using the following procedure:

      1. Click Start, click Control Panel, and then double-click Network Connections.

      2. Right-click a network connection, and choose Properties.

      3. Select Internet Protocol (TCP/IP), and then click Properties.

      4. For an internal network adapter, change the IP address to the exact IP address it had before the backup. In the IP address dialog box, type the IP address it had before the backup. In the Subnet mask dialog box, type your subnet mask (for example, 255.255.255.0). Leave the Default gateway dialog box blank, and in the Preferred DNS Server dialog box, type the IP address of the server.

        Note:, If the IP address that the server had before the backup is not available, you can look it up in DNS Management. Click Start, click Administrative Tools, and then click DNS. In the dnsmgmt console, expand the server name, expand Forward Lookup Zones and then select the internal domain. In the details pane, the server name appears with the IP address.

        For an external network adapter, if it had a static IP address, you need to change the address. If the adapter had a dynamic IP address or if you have only one network adapter, you do not need to change the address. To change the IP address, consult your Internet service provider (ISP) for its static IP settings. In the Internet Protocol (TCP/IP) Properties page, type the IP settings that your ISP provides.

      5. Click Start, click Server Management and then click Internet and E-mail. Click Connect to the Internet and follow the instructions in the Configure Email & Internet Connection Wizard.

    20. On the server, click Start, and then click Run. In the Open box, type %sbsprogramdir%\backup\prestore.exe, and then click OK. This will enable Power Users to add users after the restore.

    21. Click Start, click Control Panel, double-click Scheduled Tasks, select all the ShadowCopyVolume tasks, and press Delete to delete these tasks.
      To re-enable retention of previous versions of files, click Start, click Server Management, click Backup, and then click Modify Storage for Deleted Files and E-mail. Click the check boxes on the Storage Allocation for Deleted Files and E-mail page.

    22. If you chose to exclude client applications from the backup, click Start, click Control Panel, click Add or Remove Programs, select Windows Small Business Server 2003, and then select Change/Remove. Follow the on-screen instructions to reinstall your applications. Any other items that you chose to exclude from the backup may need to be reinstalled as well.

    23. On the client computer, click Start, click Run, and then type cmd to open a command prompt. At the command prompt, type ipconfig /renew to reestablish a network connection. Restarting client computers also reestablishes a connection to the restored server.

    24. If you are restoring to new hardware, you must verify that your licenses are valid. Click Start, click Server Management and then click on the licensing snap-in. If your licenses do not appear in the console, move the licenses to the new hardware by clicking Transfer Licenses and entering your license codes.

  • To verify the success of the restore
    Perform the following tasks to ensure that the restore was successful:

    1. Open Server Management, and then confirm that the state of your users and computers is the same as it was prior to the restore.

    2. Make sure that you can connect to the Internet.

    3. Open http://Companyweb/ and make sure that the site appears.

    4. Send and receive e-mail.

If you are unable to confirm the success of the restore, click Start, click Server Management, click the Information Center link, and then click Community Website or Technical Support to get information about your problem.

Backing Up and Restoring Individual Files and Folders

By default, the server is configured to take a regularly scheduled snapshot of the shared folders on the server so that users can recover files in the event they are deleted or a version is overwritten by using the Backup Wizard. Files can be recovered if they are stored in \Users Shared Folders on the computer running Windows Small Business Server 2003 or in other shared folders on the same volume.

When you enable periodic snapshots of the server, a snapshot is taken at 7:00 A.M. and 12:00 noon. When you recover a file, the version you recover is the version that was saved to the server when the most recent snapshot was taken. The amount of disk space you reserve will be used to retain files for all network users. There must be at least 310 megabytes (MB) of available disk space to enable this feature. The default amount of disk space reserved is 10 percent of the hard disk.

If \Users Shared Folders is deleted or renamed, this selection is unavailable. If this folder has been renamed, change the name back to Users. If \Users Shared Folders has been deleted by mistake, rerun Windows Small Business Server 2003 Setup and reinstall the Administration component. For information about how to rerun Setup, see "To modify your Windows Small Business Server installation" in Windows Small Business Server 2003 Help.

Note: In addition to recovering deleted files, users can also access previous versions of a file.

  • To restore individual files
    If a user accidentally deletes a file and you have enabled My Documents redirection, and you allocated space for deleted files when you configured your backup, try to restore the file from the client computer by using the following procedure.

    1. On the client computer, right-click My Documents, and then click Properties. The properties dialog box appears.

    2. On the Previous Versions tab, double-click the most recent version of the folder that contains the file that you want to recover. A list of files appears.

    3. Select the file that you want to recover, and then click Restore.

      CAUTION: Restoring a previous version will delete the current version. If you restore a previous version of a folder, the folder will be restored to its state at the date and time of the version you selected. Any changes that have been made to files in the folder since that time will be lost. If you do not want to delete the current version of a file or folder, copy the previous version to a different location.

Note: You can also recover documents deleted from the shared folder on the server if you have not enabled My Documents redirection. By default, this folder is located at \\Servername\Users\Username. If there is no Previous Versions tab, this feature is not configured. You can configure this feature by running the Backup Configuration Wizard.

If the accidentally deleted file is not on a server share, or you cannot recover the file using the preceding method, you might need to recover the file from your backup by using the following procedure.

To complete this procedure, you must be logged on as a member of the Domain Admins security group.

  • To restore individual files from backup media

    1. Make sure that the backup media is accessible to the system.

    2. Click Start, click Run, and then type ntbackup. This opens the Backup Utility, which is a feature of Windows Server operating systems.

    3. If the Backup Utility does not recognize the tape, the Recognizable Media Found dialog box appears. In the Action dialog box, select Allow Backup Utility to use the media.

    4. On the Backup or Restore page, select Restore files and settings.

    5. On the What to Restore page, under Items to restore, navigate to the files and folders that you want to restore, select the files or folders that you want to restore, and then click Next.

    6. On the Completing the Backup or Restore Wizard page, review the settings. If you want to change the location to which you are restoring or how the existing files that you are restoring are handled, click Advanced.

      • On the Where to Restore page, you can change the location to which your files are restored, or you can choose to have your files restored to a single folder.

      • On the How to Restore page, you can choose what to do with the versions of the files that already exist on your computer.

      • On the Advanced Restore Options page, if you chose to restore to the original location on the Where to restore page, ensure that the Restore junction points, but not the folders and the file data they reference check box is selected. If you chose to save to a different location, make sure that the check box is not selected.

Note: Do not recover files through a Remote Desktop session.

Backing Up and Restoring E-mail

Users can recover messages deleted from the Deleted Items folder in Microsoft Office Outlook 2003. You can specify the number of days to retain e-mail messages by using the Backup Wizard. The default is 30 days. This only applies to e-mail stored by using Microsoft Exchange Server, which includes e-mail delivered using the Microsoft Connector for POP3 Mailboxes.

  • To recover deleted e-mail

    1. Open Outlook 2003.

    2. Select the folder from which the mail was permanently deleted.

    3. On the Tools menu, click Recover Deleted Items. A dialog box appears.

    4. Select the item that you want to recover, and then click Recover Selected Items.
      The recovered item appears in the folder from which it was permanently deleted.

      Note: To recover all items in the list, click Select All.

Backing Up and Restoring Windows SharePoint Services Files and List Items

Your company Web site is based on Microsoft Windows SharePoint Services. You can enable the recovery of Windows SharePoint Services files. If a file or list item is accidentally deleted from your company Web site, you can restore it without having to perform a full recovery from your backup media. Instead, you can create a copy of your Windows SharePoint Services database on your hard disk.

  • To enable recovery of individual Windows SharePoint Services files
    Use the following procedure to schedule a task to enable you to restore Windows SharePoint Services files.

    1. Click Start, click Control Panel, click Scheduled Tasks, and then click Add Scheduled Task.

    2. Click Next on the first page of the Scheduled Task Wizard.

    3. Click Browse, go to %SystemDrive%\Program Files\Common Files\Microsoft Shared\Web server extensions\60\Bin, and then double-click Stsadm.exe.

    4. Select how often you want this task to run, and then click Next.

    5. Select a time to run the schedule, and then click Next.

    6. Enter administrator credentials, and then click Next.

    7. Select the Open advanced properties when I click finish check box, and then click Finish. A dialog box appears.

    8. Click the Task tab, and then in the Run box, type:

      "%SystemDrive%\Program files\Common files\Microsoft shared\Web server extensions\60\Bin\Stsadm.exe" -o backup -url http://Companyweb -filename target path -overwrite
      where target path is where you save the backup of your internal Web site. You must type the quotation marks. Click OK.
      After you click OK, a dialog box appears, prompting you to enter administrator credentials.

Note: If you do not want a duplicate of your Windows SharePoint Services database in your backup, you can exclude the location of the database by using the Backup Configuration Wizard. Excluding the Windows SharePoint Services database from your backup does not allow you to restore a previous version of the database that is more than one day old.

  • To restore Windows SharePoint Services files
    From the server:

    1. Click Start, click Command Prompt, and then type:
      "%SystemDrive%\Program files\Common files\Microsoft shared\Web server extensions\60\Bin\Stsadm.exe" -o createsiteinnewdb -url http://companyweb/sites/RestoredSite -ownerlogin DOMAIN\administrator -owneremail administrator@DOMAIN.local -databasename STS_RESTORE
      where DOMAIN is your server domain and administrator@DOMAIN.local is your administrator's e-mail address. Include the quotation marks as part of the path. Press ENTER.

    2. Type:
      "%SystemDrive%\Program files\Common files\Microsoft shared\Web server extensions\60\Bin\Stsadm.exe" -o restore -url http://Companyweb/Sites/Restoredsite -filename target path -overwrite
      where target path is the location where you chose to save your SharePoint backup. Include the quotation marks as part of the path. Press ENTER.

    3. Open Internet Explorer. In the address bar, type: http://Companyweb/Sites/Restoredsite
      The site that appears is the same as your company Web site.

    4. In the restored site, navigate to the missing file.

    5. Right-click the file, select Save Target As, and then select a location to which to save the file.

    6. Repeat steps 4 and 5 for all missing files.

    7. Open your company Web site, navigate to the location where the missing files should be, and then on the Windows SharePoint Services toolbar, click Upload Document.

      Note: You cannot upload multiple files at the same time using the remainder of the steps in this procedure. If you have a large number of files to restore to the same location, click Start, click Server Management, click Internal Web Site, and then click Import Files.

    8. Type the path or browse to the location where you saved the file, and then on the SharePoint toolbar, click Save and Close.

    9. To delete the restored subsite:

      1. Click Start, click Server Management, click Internal Web Site, and then click Central Administration.

      2. Under Virtual Server Configuration, click Configure Virtual Server Settings.

      3. Click companyweb.

      4. Under Virtual Server Management, click Delete site collection.

      5. Type http://Companyweb/Sites/Restoredsite, click OK, and then click Delete.

    10. To delete the content database:

      1. Under Virtual Server Management, click Manage content databases.

      2. Click STS_RESTORE.

      3. Under Remove Content Database, select remove content database, and then click OK.

      4. Click Start, click Command Prompt, and then type:
        osql -E -S SERVERNAME\SharePoint -Q "drop database sts_restore" where SERVERNAME is the name of the server running Windows Small Business Server 2003. You must include the quotation marks. Press ENTER.

  • To restore Windows SharePoint Services list items
    From the server:

    1. Click Start, click Command Prompt, and then type:
      "%SystemDrive%\Program files\Common files\Microsoft shared\Web server extensions\60\Bin\Stsadm.exe" -o createsiteinnewdb -url http://companyweb/sites/RestoredSite -ownerlogin DOMAIN\administrator -owneremail administrator@DOMAIN.local -databasename STS_RESTORE
      where DOMAIN is your server domain and administrator@DOMAIN.local is your administrator's e-mail address. Include the quotation marks as part of the path. Press ENTER.

    2. Type:
      "%SystemDrive%\Program files\Common files\Microsoft shared\Web server extensions\60\Bin\Stsadm.exe" -o restore -url http://Companyweb/Sites/Restoredsite -filename target path -overwrite
      where target path is the location where you chose to save your SharePoint backup. Include the quotation marks as part of the path. Press ENTER.

    3. Open Internet Explorer. In the address bar, type http://Companyweb/Sites/Restoredsite. The site that appears is the same as your company Web site. This is your restored site.

    4. In the restored site, open the missing list item.

    5. In Internet Explorer, on the File menu, click New, and then click Window to open a new Internet Explorer window and navigate to the location to which you want to restore the list item.

    6. In the location to which you want to restore, copy line-by-line the contents of the list item from the restored site to the live site.

    7. Repeat steps 4-6 for all missing list items.

    8. To delete the restored subsite:

      1. Click Start, and then click Server Management.

      2. Click Internal Web Site, and then click Central Administration.

      3. Under Virtual Server Configuration, click Configure Virtual Server Settings.

      4. Click companyweb.

      5. Under Virtual Server Management, click Delete site collection.

      6. Type http://Companyweb/Sites/Restoredsite, click OK, and then click Delete.

    9. To delete the content database:

      1. Under Virtual Server Management, click Manage content databases.

      2. Click STS_RESTORE.

      3. Under Remove Content Database, select remove content database, and then click OK.

      4. Click Start, click Command Prompt, and then type:
        osql -E -S SERVERNAME \SharePoint -Q "drop database sts_restore" where SERVERNAME is the name of the server running Windows Small Business Server 2003. You must include the quotation marks. Press ENTER.

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