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Getting Help from MS Technical Support

If you have a simple question and need an answer fast

Quickly find answers yourself online

Use Support Online to search the Microsoft Knowledge Base and other technical resources for fast, accurate answers. You can also customize the site to control your search. To begin your search, go to http://support.microsoft.com/support .

If your question is urgent or more complex

Telephone Microsoft Technical Support

Work with a support engineer to solve your issue.

Pay-Per-Incident Support

Telephone support for Microsoft SQL Server version 7.0 and its components is available on a Pay-Per-Incident basis. Support fees will be billed to your VISA, MasterCard, or American Express card. In the United States and Canada, for a fee of $195 US per incident, call (800) 936-5900, 24 hours a day, seven days a week, including holidays. Versions of Microsoft Internet Explorer that may have been included with this product have separate support telephone numbers, pricing, and hours of operation. See the technical support topic in Help in your Internet Explorer product for support information.

If your question isn't urgent

Send e-mail to a Microsoft Technical Support Engineer

E-mail is ideal for questions requiring attached files: submit a question anytime and receive a response within one business day. Submit a question with Pay-Per-Incident Web Response at http://support.microsoft.com/support for a fee of $195 US.

For additional support needs

If you need text telephone (TTY/TDD)

Available Monday through Friday, excluding holidays. In the United States, call (425) 635-4948, from 6:00 A.M. to 6:00 P.M. Pacific time. In Canada, call (905) 568-9641, from 8:00 A.M. to 8:00 P.M. Eastern time.

If you don't have access to the Internet

FastTips is a fax-back service providing Knowledge Base articles and answers to common questions. (800) 936-4400.

If you need support services for a business

Priority Annual, Priority Plus, and Premier provide a selection of support packages geared for businesses. To learn which account meets your needs, go to http://support.microsoft.com/support . Or call (800) 936-3500 for information on accounts for small- to medium-sized businesses and (800) 936-3200 for large, enterprise businesses.

If you need onsite, multivendor, or proprietary product support

Microsoft Certified Solution Providers (MCSPs) specialize in providing support packages for hardware, network, and software products from both Microsoft and other vendors. For more information about MCSPs, call (800) 765-7768 or visit http://www.microsoft.com/mcsp.

If you need support outside the United States and Canada

The services and prices listed here are available in the United States and Canada only. Support outside the United Sates and Canada may vary. Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.

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