Finding Information About the Problem

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Use the following checklist to find specific information about the problem:

  • Check to see if the Emergency Repair Disk (ERD), backup data sets, or Disk Configuration backup is available.

  • Does the computer work with another operating system?

  • Try reinstalling the software to eliminate the problem.

  • Determine if the system works with standard VGA.

  • Is there IRQ or DMA sharing in WinMSD?

  • Are any third-party services running?

  • Are there terminate-and-stay-residents (TSRs) in the Task List, such as programs that are loaded with the startup group, or loaded in the registry?

  • Are there any errors in Event Log? What is the exact text of the Event message?

  • Search for related information in the Knowledge Base.

  • Removed any nonessential cards.

  • Where appropriate, contact third-party vendors for help.