Device Management

This section describes problems that might occur with devices other than the display or SCSI devices.

The computer stops responding when you install a PCI device.

If Windows 2000 Professional stops responding or restarts when you are installing a PCI device, uninstall the device.

The system stalls when accessing the CD-ROM.

After you press CTRL+ALT+DEL to shut down and restart the computer, Windows 2000 Professional might be unable to find the CD-ROM or might stall when trying to access the drive; sometimes, pressing CTRL+ALT+DEL does not reset the computer. If this happens, turn off and then restart the computer. Use the Add/Remove Hardware option in Control Panel to install the drivers provided with Windows 2000 Professional for the specific CD-ROM device.

WAV files cannot be played.

If Windows 2000 Professional cannot recognize the sound card, you might not be able to play WAV files.

To verify sound card settings

1. In Device Manager, double-click Sound, video and game controllers .

2. Double-click the specific sound card, and then in the cards properties, click the Driver tab so you can verify the drivers.
   
   Note
   Some of the entries displayed are subcomponents of the audio device, and do not have driver tabs. Search the tree for entries with numbers in their descriptions (for example, Super 23 Audio Device). This is the root device.

3. Click the Resources tab, and verify resource settings.

4. Check the Conflicting device list , and verify that no conflicts for the sound card settings appear in the list.

Ports for sound cards with multiple CD-ROM adapters are not detected.

If a sound card has multiple CD-ROM adapters, they often include a program that activates the port to be used. This program must run before Windows 2000 Professional starts. If it does not, Windows 2000 Professional does not detect the port.

An input device fails.

If an input device, such as the keyboard or the mouse, fails, do the following:

• Check the physical connection.

• In Device Manager, check the driver used for the device.

• Check for conflicts with the I/O and IRQ resources used.

• Check for conflicting drivers or applications.

The mouse moves erratically, or keyboard input fails.

For specific problems concerning mouse or keyboard operation, do the following:

• Check that there is no dust or debris caught in the mouse or on the surface where the mouse is gliding.

• In Device Manager, check the mouse and keyboard drivers, replacing them if necessary.

• In Control Panel, double-click Mouse , click the Motion tab, and then configure the pointer speed.

• Check the port used for the mouse.

• Check the physical connection of the mouse and keyboard.

• Restart the computer and hold down the left CTRL key until the Microsoft Windows 2000 Professional Startup Menu message appears, and then choose the Logged option. Check the Bootlog.txt file and verify that the mouse driver is loading.