Telephony and Conferencing

Use the quick guide to learn about new telephony and conferencing features and capabilities implemented in Windows 2000; to find technical information about the telephony architecture and standards; and to assist in performing installation, configuration, and troubleshooting tasks for modems, telephony interfaces, and conferencing applications.

 Understand the purpose and function of telephony features and how they are implemented in your environment.

Windows 2000 Professional provides telephony and conferencing support to standard switched telephone lines through an analog modem; high-speed connectivity through ISDN modem and adapter support; telephony and conferencing support through a Private Branch Exchange (PBX); and point-to-point or multi-user conferencing support through a data network using IP telephony features. Understanding the details of the architecture of your telephony environment is needed to successfully configure your telephony client.

• See Overview of Telephony and Conferencing in this chapter.

 Install and configure hardware drivers, TAPI support, and conferencing software.

In order to use telephony and conferencing features, a modem or network interface card must be physically installed on the computer, and drivers for the devices must be installed and configured. If a modem is to be used for telephony access, dialing locations must also be configured. For applications that use TAPI, service providers might require additional configuration, such as specification of H.323 gateways and proxies. In a client/server telephony environment, the telephony server must be specified by the tcmsetup command. If Microsoft NetMeeting 3.0 or Phone Dialer is used as the conferencing application for the Windows 2000 Professional–based computer, additional configuration of audio, video, and network features might be required.

• See Configuring Telephony Conferencing in this chapter.

 Troubleshoot typical telephony and conferencing issues.

In order to troubleshoot telephony and conferencing issues, you must be able to determine the initial source of the problem. Use this section to determine and resolve the source of problems in modem configuration, TAPI and telephony client/server application support, and conferencing software, such as NetMeeting 3.0 and Phone Dialer.

• See Troubleshooting in this chapter.