Multimedia

Windows 2000 Professional Help includes intuitive, step-by-step Troubleshooters to help you diagnose problems with audio, video, or multimedia, including:

  • Multimedia and Games Troubleshooter

  • DirectX Troubleshooter

  • Hardware Troubleshooter

  • Display Troubleshooter

  • Sound Troubleshooter

In Windows 2000 you can also troubleshoot multimedia devices using the following procedure.

To troubleshoot specific multimedia devices

  1. In Control Panel, double-click Sounds and Multimedia .

  2. Click the Hardware tab, and then under Devices , select the device that you want to troubleshoot.

    • To determine the properties of the device, such as the driver version in use, click Properties .

    • To troubleshoot the device, click Troubleshoot .

Windows Media Player Help also contains a number of troubleshooting scenarios that can assist you in diagnosing and solving problems with playing audio, video, or multimedia.

Windows 2000 also includes the DirectX Diagnostic Tool, which you can use to obtain detailed system and driver information, as well as to test specific devices. The results can be reported to Microsoft Product Support Services to speed up diagnosing and resolving problems. To launch the DirectX Diagnostic Tool, on the Start menu, click Run , and then type:

dxdiag