Error Message:

The modem (or other connecting device) was disconnected due to hardware failure.

Explanation:

The link disconnected for one of the following reasons: An unrecoverable error occurred in your modem (or other communication device). An unrecoverable error occurred on your communications port. Your modem cable is unplugged.

User Action:

To diagnose and correct the problem, do the following: Make sure your modem is on and your cable is securely attached. Make sure your modem is functioning properly. For instructions on testing your modem, see To test a modem.