Error Message:

There was no dial tone.

Explanation:

A phone line might be incorrectly connected to your modem or disconnected from your modem. The number might require a prefix, such as 9, to access external lines, or the number might be too long.

User Action:

Make sure that the phone line is plugged into the correct socket in the modem. Also, make sure you added any special access numbers, such as the prefix 9 followed by a comma, to connect to an outside line. For example: 9,555-0100. For more information, see To configure phone number modifiers . Check that there is no stutter tone, which indicates voicemail messages, on your phone line. Many modems cannot dial more than 34 digits. When longer numbers are encountered, these modems split them into two or more strings, of which only the first (incomplete) string is dialed. The only known solution for this problem is to use another brand of modem. For more information, see the Support section at the Microsoft Web site, at https://www.microsoft.com/.