Can MAPI Clients Log On to the Exchange Database?

  • Article

Applies To: Exchange Server, Operations Manager 2007

Through the MAPI Logon Monitor and rules provided by the Exchange Server 2003 Management Pack, you will know whether MAPI clients, such as Microsoft Office Outlook 2007, can access the databases that store Exchange data.

Monitor for MAPI Logon Monitoring

The Exchange MAPI Logon Monitor performs synthetic MAPI Logon to Exchange servers. A failure usually indicates the Exchange server is unavailable. A diagnostic task and a link to a relevant Microsoft Knowledge Base article are provided to help quickly resolve the issue.

Rules for MAPI Logon Monitoring

The following table describes the rules for MAPI Logon monitoring.

Rule Name

Alert Properties

Event Collection Rule for MAPI Logon failure

Note

There are multiple rules with the same name. They each collect a different event.

Not applicable: This rule collects event data; it does not generate alerts.

MAPI Logon Failure

Event-based

Priority: Medium

Severity: Warning

MAPI Logon Failure: Cannot verify Exchange Information Store service availability due to unexpected error

Event-based

Priority: Medium

Severity: Warning

MAPI Logon Failure: Error preventing MAPI Logon attempt

Event-based

Priority: Medium

Severity: Warning

MAPI Logon Failure: Test mailbox residing on the wrong server

Event-based

Priority: Medium

Severity: Warning

Performance Collection Rule for MAPI Logon latency

Not applicable: This rule collects performance data; it does not generate alerts.

Views for MAPI Logon Monitoring

The views for MAPI Logon monitoring are in the Operations Console Monitoring pane in the Microsoft Exchange Server\Exchange 2003\MAPI Logon node. The views for MAPI Logon monitoring are as follows:

  • MAPI Logon Active Alerts

  • MAPI Logon Latency

The MAPI Logon Active Alerts view displays alerts generated by the MAPI Logon monitors and rules.

The MAPI Logon Latency Performance view displays performance data in graphical format for MAPI Logon Latency. You do not need to wait for the time it takes test e-mail messages to be received by the receiver monitor to exceed the interval. If the time it takes for the e-mail messages to be received is increasing, you can investigate the issue and resolve it before an alert is ever raised.

Reports for MAPI Logon Monitoring

There are two reports provided with Operations Manager 2007 that can help you analyze trends in MAPI Logon for your Exchange environment: Availability and Performance. These reports are located in the Operations Console Reporting pane in Reporting\Microsoft Generic Report Library.

Note

Reporting is an optional component of Operations Manager 2007.