Working with IAG Web Monitor

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Applies To: Intelligent Application Gateway (IAG)

The Whale Communications Intelligent Application Gateway (IAG) 2007 Web Monitor is a monitoring and reporting Web application that enables you to view IAG-related events both from within the corporate network and remotely by using a Web browser. In sites where an array of IAG servers is deployed, you can monitor each of the IAG server array members from a single Web Monitor. Using Web Monitor, you can assist client endpoint users online and troubleshoot problems they may encounter when accessing internal resources through IAG. Logs and queries can be used to analyze variations and trends over time. Access to Web Monitor is support from the browsers listed in the following table.

Operating System Supported Browsers

Windows 2000 Server
  • Internet Explorer 6

  • Mozilla family: Netscape Navigator 7.1.x, 7.2.x; Mozilla 1.7.x; Firefox 1.0.x and higher

Windows XP or Windows Server 2003
  • Internet Explorer 6 or 7

  • Mozilla family: Netscape Navigator 7.1.x, 7.2.x; Mozilla 1.7.x; Firefox 1.0.x and higher

Mac OS X *
  • Mozilla family: Netscape Navigator 7.1.x, 7.2.x; Mozilla 1.7.x; Firefox 1.0.x and higher; Camino 0.83 and higher. On a computer running Mac OS X, you cannot access the Web Monitor directly from the portal home page. Access is possible from any computer that is on the same network as the IAG server, through port 50002.

For more information about using Web Monitor, see the following:

Tips for using the Web Monitor

The following information may be useful when using the Web Monitor:

  • Where times are displayed, such as in the Statistics windows, it is the time on IAG, not the remote user’s computer. The current time on IAG is displayed at the top right corner of the window. For exampleServer time: 02/23/2006 17:40

  • To generate reports in Microsoft Office Excel format, click the Excel button. You can then use Excel to manipulate the data according to your needs. For example: calculate the number of users that were concurrently logged onto a trunk at peak time, or create charts that will present comparisons, patterns, and trends of system usage.

  • In the Current Status, Active Sessions, and Event Viewer windows, you can instantly refresh the data by clicking the Refresh button.

  • A lead user is the user who accessed the site. For example: when a user logs in to the site by using one set of credentials and is then required to enter different credentials when accessing a specific application, the lead user is the user who logged in to the site. In unauthenticated trunks, the lead user is the first user added during the session with the site.

  • A user name is always displayed using the following syntax:

    <domain_name>\<user_name>

  • In tables, you can specify a sort order by clicking the column heading by which you want to sort the data.

  • In line charts, used in the Statistics and Monitor over time windows, you can highlight a line in the chart by clicking it in the legend. For example: clicking a trunk name highlights the chart-line representing that trunk.

  • Some of the Web Monitor defaults, such as refresh rates, the display of graphics, and the appearance of charts, are customizable. For more information, see Customizing Web Monitor.