Event ID 4362 — Transactions Processing

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Applies To: Windows Server 2008 R2

The Microsoft Distributed Transaction Coordinator service (MSDTC) can coordinate transactions for a variety of protocols.

Event Details

Product: Windows Operating System
ID: 4362
Source: Microsoft-Windows-MSDTC
Version: 6.1
Symbolic Name: MSG_XATM_E_ILLEGALTRANSITION
Message: Illegal transition caused fatal error: Event=%1 File=%2 Line=%3.%0

Resolve

Restart MSDTC

The event message indicates that an illegal state transition has occurred with the XA transaction manager Microsoft Distributed Transaction Coordinator service (MSDTC). If the application is still running, restart MSDTC.

To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority.

To restart MSDTC:

  1. Click Start, and then click Command Prompt.
  2. At the command prompt, type net start msdtc, and then press ENTER.

If you continue to receive this error, contact the XA software vendor, and provide the entire event message to the XA software vendor so that the vendor can debug and fix the application.

Verify

To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority.

To verify that the Microsoft Distributed Transaction Coordinator service (MSDTC) is running properly:

  1. Click Start, and then click Command Prompt.
  2. At the command prompt, type sc query msdtc, and then press ENTER.
  3. The system responds with information about the service. Confirm that these two items appear: SERVICE_NAME: msdtc and STATE : 4 RUNNING.

Transactions Processing

Application Server