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Configure Protected Voice Mail from Unauthenticated Callers on a UM Mailbox Policy

 

Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

Topic Last Modified: 2012-07-23

You can determine whether an incoming call answered by a Unified Messaging server will protect voice mail messages. Protected Voice Mail is encrypted. When a voice mail message is protected:

  • The message is marked as Private in Microsoft Office Outlook and in Outlook Web App.
  • The voice message can only be opened by the intended recipient of the voice message.
  • The recipient can reply to the voice message, but can't forward it to someone who wasn't included on the original voice message.

This setting applies to voice messages sent to UM-enabled users when they don't answer their phone. This setting also applies to voice messages sent directly to UM-enabled users when the caller uses a UM auto attendant. This option isn't available to UM-enabled users who have a mailbox on a Microsoft Exchange Server 2007 Unified Messaging server.

Looking for other management tasks related to UM mailbox policies? Check out Managing UM Mailbox Policies.

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM mailbox policies" entry in the Unified Messaging Permissions topic.

  1. In the console tree, navigate to Organization Configuration > Unified Messaging.
  2. In the work pane, on the UM Mailbox Policies tab, select the UM mailbox policy you want to manage, and then click Properties in the action pane.
  3. On the UM mailbox policy Properties page, on the Protected Voice Mail tab, next to Protect voice messages from unauthenticated callers, select None, Private, or All. You can configure the following:
    None   Use this setting if you don't want protection applied to any voice messages sent to UM-enabled users.
    Private   Use this setting when you want the Unified Messaging server to apply protection only to voice messages that have been marked as private by the caller.
    All   Use this setting when you want the Unified Messaging server to apply protection to all voice messages, including those not marked as private.
  4. Click OK to save your changes.

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM mailbox policies" entry in the Unified Messaging Permissions topic.

This example protects all voice messages from all unauthenticated callers on the UM mailbox policy MyUMMailboxPolicy.

Set-UMMailboxPolicy -identity MyUMMailboxPolicy -ProtectUnauthenticatedVoiceMail -All

For more information about syntax and parameters, see Set-UMMailboxPolicy.

After you've configured Protected Voice Mail from unauthenticated callers on a UM mailbox policy, you may also want to View or Configure the Properties of a UM Mailbox Policy.

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